CFOtech UK - Technology news for CFOs & financial decision-makers
Story image
Sysdig hires Andy Dobrov to champion customer success & support
Wed, 13th Dec 2023

Sysdig, an industry-leading provider of cloud security powered by runtime insights, has appointed Andy Dobrov as Senior Vice President of Customer Success, Support, and Services. Andy brings an impressive history of shaping customer success teams into significant competitive differentiators, joining Sysdig following a year of significant achievements for the company.

Dobrov's appointment comes as Sysdig garners recognition from both Deloitte and Newsweek for excellence and growth. Deloitte listed Sysdig as one of the fastest-growing private companies, while Newsweek included the company in their 1000 Excellence Index.

Into the closing days of 2023, Sysdig has witnessed an accelerated uptake of its cloud-native application protection platform. Evidencing a robust customer support prowess, the company maintains a high rating of 4.9/5 on Gartner Peer Insights. Across more than 40 countries worldwide, companies rely on the 24/7 year-round support provided by Sysdig.

Speaking of his new role, Dobrov praised Sysdig’s reputation and the team's dedication to excellent customer service. He says, "Customers already know Sysdig for having the best customer service in the industry. I'm excited to build on that success and eager to partner with Sysdiggers - a team that already knows how to win - to become a generational company." He also acknowledged the changing demands of cloud security, stating that he is "looking forward to helping our customers reduce their risk while innovating faster".

Prior to this appointment, Dobrov served as the Chief Customer Officer for Talkdesk, a global AI-powered contact centre. He held leadership roles at noteworthy tech companies such as Cohesity, FireEye, EMC, Veritas, and Hewlett-Packard. His expertise is rooted in fostering strong customer sentiment during periods of intense company growth.

Suresh Vasudevan, the CEO at Sysdig, welcomed Dobrov, recognising his ability to build and scale teams that can deliver top-notch support and customer outcomes. "With over 25 years of experience, Andy's leadership will empower our organisation to maintain the customer-obsessed support we're known for while we scale rapidly over the next two years," Vasudevan said.

Known for not slowing business down when counteracting cloud attacks in real-time, Sysdig detects changes in risk instantly, using runtime insight and open-source Falco. It correlates signals across cloud workloads, identities, and services to uncover hidden attack paths and prioritise real risk - defending the digital space without interrupting growth.