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Turning practical AI use cases into measurable impact
Unified Communications

Turning practical AI use cases into measurable impact

Contact centres are using AI to cut admin, explain demand spikes and help agents, with savings and faster resolutions already visible.

By Richard Hall • 4 min read • Thu, 30th Apr 2026

Global Stories

Augmented Intelligence stories

Most pharma AI is borrowed, ours is built
Software-as-a-Service

Most pharma AI is borrowed, ours is built

A bespoke office server now cuts a 70-slide medical presentation editing job from two and a half days to 15 minutes, keeping pharma data secure.

By Drs Stijn van den Borne • 5 min read • Last month
Estima CEO: Generative AI reshapes pharmaceutical value proof
Data Analytics

Estima CEO: Generative AI reshapes pharmaceutical value proof

The HEOR tech firm is using generative AI to cut approval analyses from years to weeks, reshaping launch decisions and regulator responses.

By Jake MacAndrew • 4 min read • Last month
WRISE launches AI Labs with HKD $30m & new scientist
Data Analytics

WRISE launches AI Labs with HKD $30m & new scientist

The wealth manager will use the funds to build AI tools for advisers and client service, as firms race to lift productivity and engagement.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 31st Jul 2026
Dropzone AI featured on All Access with Andy Garcia
Ransomware

Dropzone AI featured on All Access with Andy Garcia

Security operations teams could ease alert backlogs as the company's TV appearance spotlights AI tools that may boost speed and accuracy.

By Joseph Gabriel Lagonsin • 4 min read • Tue, 28th Jul 2026
AI Appreciation Day exposes split over workplace risks
Data Protection

AI Appreciation Day exposes split over workplace risks

Businesses are being warned that rushed AI rollouts can waste spend and add risk unless teams define clear goals and checks first.

By Sofiah Nichole Salivio • 4 min read • Fri, 17th Jul 2026
AI moves from hype to targeted frontline & finance use
Digital Transformation

AI moves from hype to targeted frontline & finance use

Businesses are narrowing AI deployments to specific tasks as scrutiny grows over costs, returns and the need for human judgement.

By Sofiah Nichole Salivio • 7 min read • Thu, 16th Jul 2026
Asia Pacific leaders warn AI adoption brings fresh risks
Data Protection

Asia Pacific leaders warn AI adoption brings fresh risks

Fresh warnings in Asia Pacific point to AI boosting productivity while widening cyber exposure, data risks and workforce disruption.

By Mark Tarre • 8 min read • Thu, 16th Jul 2026
AI must earn trust through governance & infrastructure
Data Protection

AI must earn trust through governance & infrastructure

Public confidence is lagging behind rapid AI rollout, with consumers demanding stronger governance, security and transparency from companies.

By Sofiah Nichole Salivio • 5 min read • Wed, 15th Jul 2026
Human jobs are safe - but AI influence on healthcare growing
Robotics

Human jobs are safe - but AI influence on healthcare growing

AI is helping hospitals cut scan times, clear backlogs and spot disease earlier, while doctors still keep final say over treatment.

By David Shilovsky • 5 min read • Fri, 10th Jul 2026
Iplicit launches AI-powered finance analytics suite
Data Analytics

Iplicit launches AI-powered finance analytics suite

Finance teams can now see cash flow and other key measures in real time, as Iplicit rolls out a beta AI analytics suite.

By Sean Mitchell • 4 min read • Thu, 14th May 2026
Trademarks professionals warm to AI with human oversight
Digital Transformation

Trademarks professionals warm to AI with human oversight

A growing share of trademark teams are using AI only with human oversight, as enforcement work takes up more resources and budgets rise.

By Joseph Gabriel Lagonsin • 3 min read • Tue, 12th May 2026
AI use in life sciences focused on augmentation - for now
Data Protection

AI use in life sciences focused on augmentation - for now

AI in life sciences is boosting workflows rather than replacing scientists, as firms navigate regulation, data risks and uneven adoption across markets.

By David Shilovsky • 5 min read • Mon, 11th May 2026
Banks struggle to move AI pilots beyond test stage
Digital Transformation

Banks struggle to move AI pilots beyond test stage

Poor data, ageing systems and tight regulation are leaving most bank AI projects stuck in pilots, despite heavy investment in the technology.

By Karen Joy Bacudo • 5 min read • Wed, 29th Apr 2026

Stories from Other Regions

Augmented Intelligence stories

NCC Group says human testers still vital in AI security
Data Protection

NCC Group says human testers still vital in AI security

AI tools are speeding routine checks, but hidden business logic flaws and context-specific risks still need human testers to spot them.

By Sean Mitchell • 5 min read • Tue, 28th Jul 2026
Cake & Arrow says insurance AI needs better workflow fit
Customer Relationship Management

Cake & Arrow says insurance AI needs better workflow fit

Insurers risk wasted AI spending unless new tools fit agents' daily workflows, as Cake & Arrow's research found uneven uptake and patchy support.

By Karen Joy Bacudo • 5 min read • Tue, 23rd Jun 2026
TP AI debt recovery matches human satisfaction in Asia
Digital Transformation

TP AI debt recovery matches human satisfaction in Asia

Banks in Asia are turning to AI collections tools as rising loan stress puts pressure on recovery rates and customer trust.

By Sofiah Nichole Salivio • 3 min read • Mon, 11th May 2026