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Utilising AI voice technology to exceed Australian customer demands
Data Analytics

Utilising AI voice technology to exceed Australian customer demands

Australian businesses employ AI voice technology to surpass customer expectations, transforming calls into actionable insights and personalising services.

By Robert Woolfrey • 3 min read • Fri, 9th Feb 2024
Using big data to combat fraud in the telco network
Unified Communications

Using big data to combat fraud in the telco network

A telco's core business is focused on consumers. However, there is also a growing urgency to cut down on fraudulent operations within the network operations.

By Keir Garrett • 5 min read • Wed, 5th Jul 2023
Make VoIP business calling even better with affordable add-ons
Customer Relationship Management

Make VoIP business calling even better with affordable add-ons

Discover the additional features of VoIP calling that can create a professional experience for your customers and make it easier for your employees.

By Megan Harrison • 4 min read • Mon, 17th Oct 2022
Datagate and NetSapiens partner to empower MSPs
Unified Communications

Datagate and NetSapiens partner to empower MSPs

Datagate Innovation has partnered with NetSapiens to help managed service providers better understand their operations and grow their businesses.

By Catherine Knowles • 3 min read • Wed, 28th Jul 2021
The case for cloud-based business phone systems
Unified Communications

The case for cloud-based business phone systems

With the pandemic overhauling the means of business communication and collaboration, the time has come to consider Voice over Internet Protocol (VoIP) systems.

By Nick Forrester • 4 min read • Tue, 18th Aug 2020
New stalkerware tech wreaking havoc on personal privacy
Cybersecurity

New stalkerware tech wreaking havoc on personal privacy

New stalkerware MonitorMinor compromises personal privacy like never before, giving attackers unprecedented access to devices and popular messaging apps.

By Staff Writer • 4 min read • Thu, 19th Mar 2020
Natterbox launches solution to improve customer service efficiency
Customer Relationship Management

Natterbox launches solution to improve customer service efficiency

Freedom will transform agent performance, enabling Natterbox users to work from wherever they want on whatever device they want to work on.

By Ben Moore • 3 min read • Thu, 14th Nov 2019
Uganda data centre raided, operator 'held hostage'
Data Protection

Uganda data centre raided, operator 'held hostage'

Concerning news has emerged of a data centre in Uganda that was raided forcefully without warning by government officials.

By Ashton Young • 2 min read • Mon, 9th Jul 2018
Data for good: Using data to help preserve our world
Data Analytics

Data for good: Using data to help preserve our world

If you are tracking the evolution of data, it is easy to see that we are fast approaching a time when data will be considered life-critical.

By Bob Yang • 5 min read • Thu, 19th Apr 2018
'The Red Team' discovers widespread Android vulnerability
Semiconductors

'The Red Team' discovers widespread Android vulnerability

FireEye and Mandiant have discovered a widespread Android vulnerability allowing attackers to escalate privileges.

By Catherine Knowles • 2 min read • Mon, 9th May 2016
Data spelunking with Splunk
Partner Programmes

Data spelunking with Splunk

A company which says its technology creates a new category of operational intelligence platforms is eyeing up the New Zealand market – and local resellers.

By Heather Wright • 2 min read • Mon, 19th Nov 2012
Video's killing the telephony star… but how's your network health!
Digital Entertainment

Video's killing the telephony star… but how's your network health!

As video communication surges, network health faces new challenges. A SolarWinds survey shows 89% of networks integrate video, pushing admins to adapt rapidly.

By Staff Writer • 3 min read • Fri, 2nd Mar 2012
Transforming business with SIP trunking
iPad

Transforming business with SIP trunking

George Weston Foods revolutionises with SIP trunking, slashing costs and enhancing communication across its New Zealand operations.

By Staff Writer • 5 min read • Mon, 1st Nov 2010
Tackling the telco bills
Unified Communications

Tackling the telco bills

Telecomms bills can be complex and difficult to understand, but there are tools available to help manage costs and reduce spending.

By Staff Writer • 8 min read • Sat, 1st Aug 2009

Stories from Other Regions

Call Data stories

Call data: Australian businesses' overlooked tool for superior CX
Customer Experience

Call data: Australian businesses' overlooked tool for superior CX

Often neglected, call data provides Australian businesses with crucial insights for refining their customer experience, with potential benefits like valuable competitive intelligence.

By Matt McCormack • 3 min read • Thu, 15th Feb 2024