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Chatbots Stories - Page 25

UK Stories

Chatbots stories

CommBox secures funding for AI expansion in Europe
Data Protection

CommBox secures funding for AI expansion in Europe

CommBox has raised GBP £12.3 million from PSG Equity to boost its AI technologies and expand its operations into new markets.

By Catherine Knowles • 3 min read • Wed, 20th Nov 2024
Esendex introduces new self-serve tool on WhatsApp platform
Customer Experience

Esendex introduces new self-serve tool on WhatsApp platform

Esendex has launched a new self-serve feature on its WhatsApp Business Platform, streamlining how businesses engage with customers ahead of Black Friday.

By Kaleah Salmon • 2 min read • Tue, 15th Oct 2024
UK survey reveals generational divides in customer service preferences
AI Agents

UK survey reveals generational divides in customer service preferences

A new CommBox survey highlights UK's generational rift in customer service preferences, with Gen Z favouring digital channels while older consumers still prefer phone calls.

By Kaleah Salmon • 3 min read • Wed, 25th Sep 2024
Gen Z demands more digital channels for customer service
eCommerce

Gen Z demands more digital channels for customer service

New research by CommBox reveals UK Gen Z shoppers prefer digital channels like WhatsApp for customer service, while older generations stick to phone calls.

By Shannon Williams • 3 min read • Fri, 20th Sep 2024

Global Stories

Chatbots stories

Pure Storage unveils GenAI Pod with NVIDIA certification
Storage

Pure Storage unveils GenAI Pod with NVIDIA certification

Pure Storage has unveiled its GenAI Pod, a full-stack solution for AI projects, while also securing NVIDIA DGX SuperPOD certification for its FlashBlade//S500.

By Melania Watson • 3 min read • Tue, 19th Nov 2024
Snowflake unveils AI advancements for enterprise efficiency
Digital Transformation

Snowflake unveils AI advancements for enterprise efficiency

Snowflake has unveiled AI advancements aimed at enhancing enterprise data processing, enabling rapid deployment of trusted conversational applications.

By Shannon Williams • 3 min read • Fri, 15th Nov 2024
Red Hat enhances developer hub with new AI templates
Open source

Red Hat enhances developer hub with new AI templates

Red Hat has unveiled significant updates to its Developer Hub, enhancing support for AI application development for over 20,000 developers since its 2024 launch.

By Catherine Knowles • 3 min read • Thu, 14th Nov 2024
AI integration to redefine Australian business by 2025
Customer Experience

AI integration to redefine Australian business by 2025

Zetaris forecasts 2025 as the year of 'Automation of Everything', urging Australian businesses to rethink strategies amid rising geopolitical uncertainties.

By Shannon Williams • 3 min read • Thu, 7th Nov 2024
Salesforce unveils Agentforce to revolutionise AI agents
Customer Experience

Salesforce unveils Agentforce to revolutionise AI agents

Salesforce has unveiled Agentforce, a groundbreaking AI platform enabling businesses to deploy autonomous agents for enhanced efficiency and customer satisfaction.

By Kaleah Salmon • 4 min read • Tue, 5th Nov 2024
Nearly half find AI helpful for customer service: study
Digital Transformation

Nearly half find AI helpful for customer service: study

Nearly half of consumers find AI chatbots helpful for customer service, with 48% noting improved experiences, a new study reveals.

By Shannon Williams • 3 min read • Fri, 1st Nov 2024
Generational divides revealed in Black Friday survey
Customer Experience

Generational divides revealed in Black Friday survey

Sinch's 2024 Consumer Black Friday/Cyber Monday Survey reveals younger shoppers favour mobile messaging for promotions, with 44% of 18-29 year-olds ready to spend more.

By Kaleah Salmon • 3 min read • Thu, 31st Oct 2024
Mitel unveils AI-powered communication analysis solution
Customer Experience

Mitel unveils AI-powered communication analysis solution

Mitel has launched its AI-driven Mitel Interaction Recording Insights AI, aimed at automating communication analysis and enhancing business insights globally.

By Catherine Knowles • 3 min read • Fri, 11th Oct 2024
Adobe forecasts USD $240.8 billion in U.S. holiday online sales
Gaming

Adobe forecasts USD $240.8 billion in U.S. holiday online sales

Adobe's 2024 holiday forecast predicts U.S. online sales to hit USD $240.8 billion, driven by Cyber Week, mobile shopping, and social media influences.

By Sean Mitchell • 4 min read • Thu, 26th Sep 2024
Titans of Tech - Kip Compton of Fastly
Edge Computing

Titans of Tech - Kip Compton of Fastly

Kip Compton, Fastly's CPO since January 2023, is leveraging his extensive tech background to innovate and expand the edge cloud provider's market reach.

By Melania Watson • 4 min read • Mon, 16th Sep 2024

Stories from Other Regions

Chatbots stories

8Squad paper reveals tech solutions for service backlogs
Customer Experience

8Squad paper reveals tech solutions for service backlogs

A White Paper by 8Squad proposes tech solutions to tackle service backlogs in government, enhancing efficiency for vulnerable Australians.

By Imee Dequito • 3 min read • Thu, 31st Oct 2024
Australian retailers reshape strategies to tackle privacy laws
Customer Experience

Australian retailers reshape strategies to tackle privacy laws

Fiverr's latest report reveals Australian retailers revamping strategies to tackle new privacy regulations and economic pressures ahead of the 2024 holiday season.

By Melania Watson • 3 min read • Tue, 10th Sep 2024
Working smarter not harder: Four ways AI can support your business
Customer Experience

Working smarter not harder: Four ways AI can support your business

AI is reshaping Kiwi businesses with Meta's AI tools across Facebook, Instagram, and WhatsApp, offering smarter solutions for marketing, customer service, and data insights.

By Spencer Bailey • 4 min read • Fri, 30th Aug 2024