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Chatbots Stories - Page 39

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The simple reason your bot is failing
Unified Communications

The simple reason your bot is failing

A word of caution is in order: when it comes to chatbot execution, it's easy to miss the mark and much can be learnt from past chatbot journeys. .

By Christoph Börner • 6 min read • Tue, 7th Feb 2023
NICE launches a conversational CX with ChatGPT-enabled CXone
Unified Communications

NICE launches a conversational CX with ChatGPT-enabled CXone

Integrating CXone Expert and OpenAI's generative modelling enables consumers to resolve issues with human-friendly automated self-service.

By Gaurav Sharma • 3 min read • Wed, 1st Feb 2023
Zoom Virtual Agent launch promises big things for ANZ businesses
Unified Communications

Zoom Virtual Agent launch promises big things for ANZ businesses

Zoom launches Zoom Contact Center and Zoom Virtual Agent in Australia and New Zealand to improve customer communication at scale.

By Catherine Knowles • 3 min read • Tue, 31st Jan 2023
Zoom Virtual Agent launched to assist customers and employees
Data Analytics

Zoom Virtual Agent launched to assist customers and employees

Zoom has officially launched Zoom Virtual Agent, an intelligent conversational AI and chatbot solution designed to transform customer and employee assistance.

By Catherine Knowles • 4 min read • Fri, 27th Jan 2023
New Zoom virtual agent aims to transform customer support
Unified Communications

New Zoom virtual agent aims to transform customer support

Zoom Virtual Agent is an intelligent conversational AI and chatbot solution using natural language processing and machine learning to resolve customer queries.

By Gaurav Sharma • 3 min read • Thu, 26th Jan 2023
The factors that will shape cloud computing in 2023
Cloud Security

The factors that will shape cloud computing in 2023

2023 will be a pivotal year for cloud computing with some of the key trends from previous years even more relevant due to the effects of the economic downturn.

By Frank Contrepois • 8 min read • Wed, 25th Jan 2023
Don't allow bad data to ruin your digital twin plans
Virtualisation

Don't allow bad data to ruin your digital twin plans

Organisations need data management tools to root out poor quality data and stop it from influencing virtual simulations.

By Alessandro Chimera • 4 min read • Thu, 19th Jan 2023
How Artificial Intelligence is transforming the distribution industry
Data Analytics

How Artificial Intelligence is transforming the distribution industry

The rise of AI will not fade away because it's making so many tasks quicker and easier. So here's what you need to know.

By Jarrod Kinchington • 4 min read • Thu, 19th Jan 2023
MyRepublic Digital transforms telecommunications market with Boomi
Unified Communications

MyRepublic Digital transforms telecommunications market with Boomi

MyRepublic Digital has implemented Boomi's AtomSphere Platform to improve efficiency and deliver a better experience for customers.

By Shannon Williams • 3 min read • Fri, 13th Jan 2023
Human service, AI and analytics top contact centre trends
Unified Communications

Human service, AI and analytics top contact centre trends

As global financial conditions continue to worsen, the number of vulnerable customers is increasing, according to IPI.

By Shannon Williams • 3 min read • Fri, 6th Jan 2023
Programming, writing and research skills in hot demand
Artificial Intelligence

Programming, writing and research skills in hot demand

Programming, writing and research skills are dominating the freelance job market, according to the Fast 50 Q4 2022 Index.

By Shannon Williams • 9 min read • Fri, 6th Jan 2023
Supara uses Freshworks for customer support to aid eCommerce
Data Analytics

Supara uses Freshworks for customer support to aid eCommerce

The Supara Group, a Southeast Asian clothing company, automates responses to skyrocketing online customer queries using Freshdesk Omnichannel and Freshchat.

By Gaurav Sharma • 3 min read • Fri, 6th Jan 2023
New Marketing Head at AI platform Ambit
Unified Communications

New Marketing Head at AI platform Ambit

Conversational AI platform, Ambit, appoints Ashley Harder as Head of Marketing to aid company's growth in Australasia and expand into new markets.

By Zach Thompson • 2 min read • Fri, 9th Dec 2022
Exclusive: NICE brings AI solutions to the CX market
Unified Communications

Exclusive: NICE brings AI solutions to the CX market

NICE, a specialist in customer experience, is helping businesses enhance CX with its leading cloud-native platform.

By Mitchell Hageman • 4 min read • Thu, 8th Dec 2022
TechDay launches CMOtech Asia Pacific for MarTech audience
Marketing Technologies

TechDay launches CMOtech Asia Pacific for MarTech audience

TechDay launches CMOtech Asia Pacific, a site catering to marketing technology decision-makers at large enterprises and government organizations.

By Zach Thompson • 3 min read • Tue, 29th Nov 2022
The top five automation trends to watch in 2023
IT Automation

The top five automation trends to watch in 2023

Amid all the changes that technology has delivered for business during the past few years, one of the most important has been process automation.

By Christian Lucarelli • 3 min read • Wed, 16th Nov 2022
Avaya showcases metaverse tech at Gartner's symposium
Unified Communications

Avaya showcases metaverse tech at Gartner's symposium

At the Gartner IT Symposium/Xpo, Avaya is showcasing solutions to enable organisations to turn every moment with customers into momentum for their businesses.

By Gaurav Sharma • 3 min read • Wed, 9th Nov 2022

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Chatbots stories