Chatbots stories
AI technology is set to revolutionize contact centres, says NICE. Companies that don't embrace it risk falling behind.
UK chatbot market set to boom, with spending on AI systems predicted to reach $77.6bn in 2022, according to Chatbot Trends Report 2021.
68% of CTOs have implemented machine learning, making it the most popular subset of AI, according to new research from STX Next.
Next year will see a US$4.6 billion global spend on industrial digital twins, according to a new whitepaper by ABI Research.
With Gen Z set to comprise one-third of the Australian workforce by 2030, there is no mistake that their presence will impact the future of the workplace.
58% of consumers believe it is important that businesses are quick to respond. However, only 41% of businesses actually prioritise quick responses.
Integration of NICE's AI-powered CXone with Google Cloud's CCAI applications to make human agents, voice bots, and chatbots more effective.
Half of consumers have increased their digital engagement with businesses during the pandemic, with video chat preference surging 300%, says Vonage research.
Cybercriminals are increasing attacks on retailers amid the global supply chain crisis, warns cybersecurity firm Imperva.
The Outsystems Developer Conference (OSDC) 2021 event is coming on 17 & 18 November, promising something for every developer.
Government employees are concerned about the impact of AI, according to Gartner. 36% plan to invest more in AI in 2021.
Taking a genuinely digital-first approach to CX means organisations must understand how customers access services and how they are supported.
A quality omnichannel marketing platform has seven key indicators that enterprise brands need to ensure a seamless customer experience.
The new workflows enable customer service teams to predict, route and solve customer needs, and offers new digital contact centre innovations.
The raise is intended to capitalise on trends accelerated by COVID-19, including the rapid adoption of messaging by consumers and 24/7 online shopping.
Alibaba has secured first place in the latest global Visual Question Answering leaderboard, performing better than humans in the same context.
New survey reveals the key to successful chatbots: a human-like personality. Findings show how personality influences consumer perception.
Ambit's AI chatbot 'Wheelie' will provide 24/7 customer support for Online Republic's travel brands, Airport Rentals and Motorhome Republic.
NVIDIA has launched the eighth generation of the company's AI software, the TensorRT 8, which now does language queries at half the speed.
Learning to fly is an exhilarating experience. At Massey University's School of Aviation, It's about as hands-on as you can get.
