Consumer Trust Stories - Page 12

UK Stories

Consumer Trust stories

AI could drive GBP £29 billion in UK online spending by 2030

By 2030, AI agents could drive GBP £29bn in UK online spending as 45% of younger shoppers already trust AI to find better deals for them.

By Melvin Hipolito • 3 min read • Tue, 18th Nov 2025

Supply Chain

Retailers face pressure for transparency as supply chains evolve

Retailers face mounting pressure to boost supply chain transparency and sustainability amid new tax rules and climate regulations reshaping global commerce.

By Sean Mitchell • 4 min read • Mon, 17th Nov 2025

Digital Transformation

UK retailers struggle to deliver on digital personalisation promise

Most UK retailers, despite heavy AI investment, still deliver only basic personalisation, frustrating shoppers and hitting revenues, industry research finds.

By Catherine Knowles • 3 min read • Fri, 14th Nov 2025

Marketing Technologies

UK shoppers blend AI, reviews & social media to make decisions

UK shoppers now combine AI tools, social media, and peer reviews to guide online purchases, reflecting a shift from relying on single search sources.

By Shannon Williams • 4 min read • Thu, 30th Oct 2025

Marketing Technologies

UK consumers prioritise trust & speed in digital purchases

UK consumers increasingly prioritise trust and speed in digital purchases, with 77.6% researching online before buying amid booming eCommerce growth.

By Shannon Williams • 3 min read • Thu, 30th Oct 2025

Surveillance

Fraud protection now a top priority for UK bank customers

A FICO survey reveals 70% of UK consumers rank fraud protection as a top priority when choosing banks, reflecting rising security concerns.

By Jed Nykolle Harme • 3 min read • Thu, 30th Oct 2025

Customer Experience

Luxury brands & AI agents top UK shoppers' product research

UK shoppers now trust luxury brand websites and AI agents like ChatGPT for product research, prioritising detailed info over traditional retail sources.

By Kaleah Salmon • 3 min read • Mon, 27th Oct 2025

Digital Transformation

UK shoppers turn to luxury sites & AI for trusted product info

UK shoppers trust luxury brand websites and AI assistants like Chat GPT for reliable product info, with 68% favouring luxury sites and 67% AI tools.

By Shannon Williams • 4 min read • Thu, 23rd Oct 2025

Global Stories

Consumer Trust stories

Generative AI

Aussie shoppers embrace AI assistants to manage festive budgets

Amid budget concerns, 61% of Aussie shoppers are turning to AI assistants to manage holiday gift buying and reduce spending stress this festive season.

By Sean Mitchell • 4 min read • Mon, 17th Nov 2025

Crypto

AI, social media & flexible payments to drive festive shopping

AI, social media, and flexible payments like BNPL will shape festive shopping as 69% of consumers trust AI to assist their Black Friday and holiday purchases.

By Catherine Knowles • 4 min read • Fri, 14th Nov 2025

Digital Transformation

Retailers face surge in AI-driven cyber threats & supply chain risks

Nearly half of retailers face rising AI-driven cyber attacks, with just 25% prepared for these sophisticated threats amid growing supply chain security concerns.

By Sean Mitchell • 3 min read • Thu, 13th Nov 2025

Risk & Compliance

AI-driven shopping surges, raising new risks for merchants

A survey shows 73% of shoppers use AI tools, raising new fraud risks and liability concerns for merchants during the rise of agentic commerce.

By Catherine Knowles • 4 min read • Thu, 23rd Oct 2025

Customer Experience

Australian shoppers cautious on AI, trust key for Black Friday

Australian shoppers remain wary of AI-driven retail ahead of Black Friday 2025, prioritising trust and data privacy over automated experiences.

By Sean Mitchell • 3 min read • Wed, 22nd Oct 2025

Cartech

Solera & Digidentity launch streamlined MVIS compliance tool

Solera Autodata and Digidentity will launch an MVIS-compliant tool in Nov 2025 to simplify access to hybrid and EV data for Aussie independent workshops.

By Melania Watson • 3 min read • Wed, 22nd Oct 2025

Customer Experience

Mobile app ordering four times faster than web, boosts loyalty

Paytronix report reveals restaurant orders are up to four times faster on native mobile apps than web, boosting loyalty and repeat customer purchases.

By Catherine Knowles • 4 min read • Thu, 16th Oct 2025

Stories from Other Regions

Consumer Trust stories

DevOps

Brands recover over USD $100 million by tackling counterfeiters

Corsearch's Revenue Recovery 360 solution helped major brands cut counterfeit activity by 50%, recovering over USD $100 million in lost profits globally.

By Melvin Hipolito • 3 min read • Fri, 7th Nov 2025

Artificial Intelligence

Microsoft apologises to New Zealand users over unclear 365 plans

Microsoft apologises to New Zealand users for unclear communication on Microsoft 365 pricing and AI features, offering refunds for plan changes until end of 2025.

By Sean Mitchell • 3 min read • Thu, 6th Nov 2025