Customer data stories
Rising costs are pushing pubs to sharpen online booking pitches, with virtual tours seen as a way to win World Cup match-day trade.
Retailers are under pressure to prove returns on loyalty and pricing spend as the Leeds analytics firm expands with new AI tools and hires.
Database outages are pushing more retailers and healthcare groups to hire external specialists, driving more than 50 new WellData contracts.
Poor-quality customer records are skewing AI and costing retailers money, despite many firms still not trusting the data behind decisions.
The integration aims to help AWS customers build AI agents on trusted enterprise data, reducing errors from fragmented records and poor governance.
Poor data quality could cost supply chains millions a year, and AI will only magnify errors unless records are cleaned first.
Security teams can now track Claude use alongside other threats, as CrowdStrike folds compliance logs into Falcon's monitoring and response tools.
Security teams can now prioritise incidents involving sensitive data, as Cato's XOps adds Cyera's platform worldwide.
Poor data is costing firms millions, making record matching vital for cleaner datasets, better decisions and lower compliance risk.
Expedia is aiming to boost revenue from ad sales as travel platforms race to turn booking data and loyalty schemes into media businesses.
The cash purchase will expand Publicis's data and AI ambitions, while giving LiveRamp shareholders a 29.8% premium and closing certainty.
Fewer calls about missing parcels are easing pressure on support teams as Aramex's self-service tracking portal attracts 250,000 users in six months.
Security teams get free visibility into how Snowflake Cortex agents access sensitive data, helping them prepare for audits and reviews.
Threat alerts have fallen by 98% for Europe's largest cinema operator after it overhauled security across eight countries.
Enterprise teams could soon turn sales calls into automated actions across finance, support and product systems without custom integration work.
Many global brands are failing to match CX spending with the systems needed for AI-led customer journeys, according to new research.
Sales teams could get earlier warnings on churn and reorder risk as SugarAI ties CRM to ERP data and AI-guided next steps.
The new integrations aim to help enterprises govern data for AI agents without custom builds, with one release due in summer 2026.
Tight margins and labour shortages are pushing cafés, restaurants and bars to automate receipts and invoices, cutting hours of admin work.
Supplier oversight is becoming a bigger cyber priority as one in three Canadian businesses reported an AI-linked incident in the past year.