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Experian launches new Snowflake apps for marketers
Software-as-a-Service

Experian launches new Snowflake apps for marketers

Marketers can now clean and activate customer records inside Snowflake, cutting data movement and tightening privacy controls.

By Sofiah Nichole Salivio • 3 min read • Yesterday
Kura appoints Acumen Cyber for round-the-clock monitoring
Data Protection

Kura appoints Acumen Cyber for round-the-clock monitoring

The deal gives the customer experience outsourcer 24/7 threat detection and incident response as clients demand stronger proof of security controls.

By Sofiah Nichole Salivio • 3 min read • Last week

Global Stories

Customer data stories

Retail AI leaks sensitive data to unauthorised users
Malware

Retail AI leaks sensitive data to unauthorised users

Nearly one in 10 AI security alerts in retail involved systems exposing protected customer data to users without access, research found.

By Joseph Gabriel Lagonsin • 3 min read • Today
Fluent is not factual: Why AI needs verified data in APAC
Data Protection

Fluent is not factual: Why AI needs verified data in APAC

Unverified AI outputs can quietly drive failed deliveries, compliance noise and customer-record errors across Asia Pacific businesses.

By Edmund Ng • 5 min read • Today
Eagle Eye adds Divide By Zero to APAC partner programme
Customer Experience

Eagle Eye adds Divide By Zero to APAC partner programme

Retailers in Asia-Pacific will gain more choice over loyalty and personalisation systems as Eagle Eye broadens its partner network with Divide By Zero.

By Joseph Gabriel Lagonsin • 3 min read • Yesterday
Ransomware gangs steal 896 terabytes, Zscaler says
Malware

Ransomware gangs steal 896 terabytes, Zscaler says

Data theft is now driving ransom demands, with average payments rising and attackers increasingly targeting senior staff at exposed companies.

By Sofiah Nichole Salivio • 3 min read • Yesterday
The next eCommerce interface may not be a screen
Wearables

The next eCommerce interface may not be a screen

AI agents could soon handle shopping, payments and support in the background, forcing businesses to strengthen trust as screens fade from view.

By Bobby Joseph • 6 min read • 2 days ago
Voice AI is bringing the phone call back to business
Software-as-a-Service

Voice AI is bringing the phone call back to business

No story details were provided, leaving readers unable to gauge Twilio's latest move or its impact.

By Anthony Caruana • 5 min read • 4 days ago
Corsearch names Nicholas Langeveld as Chief Revenue Officer
Software-as-a-Service

Corsearch names Nicholas Langeveld as Chief Revenue Officer

Pressure on brands from counterfeits and online fraud is driving Corsearch's commercial reset as Nicholas Langeveld takes over revenue leadership.

By Joseph Gabriel Lagonsin • 3 min read • Last week
Barracuda launches AI Data Security for smaller firms
Data Protection

Barracuda launches AI Data Security for smaller firms

Smaller businesses and MSPs are being offered controls to stop staff sending sensitive data into generative AI tools, amid growing governance gaps.

By Sean Mitchell • 5 min read • Last week
AI transforming B2B discovery - but human trust endures
Data Analytics

AI transforming B2B discovery - but human trust endures

AI is changing how B2B buyers make decisions - but an expert warns that it is not a substitute for effective human comms strategies.

By David Shilovsky • 5 min read • Last month

Stories from Other Regions

Customer data stories

Australian Brands Expanding Internationally: Is Your Data Ready?
Software-as-a-Service

Australian Brands Expanding Internationally: Is Your Data Ready?

Incomplete customer data can undermine overseas sales, delaying deliveries, returns and marketing even when Australian fulfilment is strong.

By Edmund Ng • 5 min read • 3 days ago
Braze named Gartner Leader for fourth straight year
Software-as-a-Service

Braze named Gartner Leader for fourth straight year

Marketers weighing customer-engagement platforms may see Braze's latest Gartner ranking as a signal of stronger execution and vision in a crowded market.

By Joseph Gabriel Lagonsin • 3 min read • Last week
VDURA launches Sentinel to auto-diagnose storage faults
Data Protection

VDURA launches Sentinel to auto-diagnose storage faults

GPU cloud operators could cut downtime as the new tool opens support tickets automatically when storage faults are detected.

By Sofiah Nichole Salivio • 3 min read • Last week
First-time buyers drove Black Friday sales in Australia
Marketing Technologies

First-time buyers drove Black Friday sales in Australia

Retailers used Black Friday to win new shoppers, with first-time buyers making up 68.6% of email orders and 73.4% of SMS orders in Australia.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Loyalty programmes reshape Australian travel choices
Data Analytics

Loyalty programmes reshape Australian travel choices

Loyalty schemes are winning a bigger share of Australian travel spending as airlines, hotels and car hire firms push more personalised offers.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Freehand names Krshna Prashant as first US Marketing Lead
Customer Relationship Management

Freehand names Krshna Prashant as first US Marketing Lead

The appointment signals a push to win cautious enterprise buyers as the supply-chain AI company expands in the US after a USD $75 million seed round.

By Sofiah Nichole Salivio • 3 min read • Last week