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5 Tips to Align Your Data Strategy with AI
Data Protection

5 Tips to Align Your Data Strategy with AI

Poor-quality data can derail AI projects, leaving businesses with biased predictions, weak insights and higher compliance risk.

By Bobby Joseph • 5 min read • Last month
Constructor named Gartner leader in search & discovery
Software-as-a-Service

Constructor named Gartner leader in search & discovery

Retailers are turning to specialist search tools as the category grows, with Gartner valuing the market at USD $17.41 billion in 2025.

By Joseph Gabriel Lagonsin • 4 min read • Last month
LiveRamp & Adobe link purchase data for ad campaigns
Marketing Technologies

LiveRamp & Adobe link purchase data for ad campaigns

Brands using commerce media networks could get more precise targeting and personalised ads as first-party purchase data is linked to Adobe tools.

By Mark Tarre • 4 min read • Last month
Quantum computers aren't here yet. But the data threat is
Data Protection

Quantum computers aren't here yet. But the data threat is

Hackers are already hoarding encrypted data, as businesses race to adopt quantum-safe protection before Q-Day arrives.

By Donovan Jackson • 5 min read • Last month
Talkdesk launches AI agent builder for customer teams
Customer Experience

Talkdesk launches AI agent builder for customer teams

It could cut customer service AI deployment from weeks to hours, while keeping human approval and oversight before agents go live.

By Joseph Gabriel Lagonsin • 3 min read • Last month
Beyond Prompt Engineering: Why Trust Engineering Is the Next AI Challenge
Customer Relationship Management

Beyond Prompt Engineering: Why Trust Engineering Is the Next AI Challenge

Poor contact data can undermine AI outputs at scale, making upstream verification more important than prompt tweaks for compliance and accuracy.

By Edmund Ng • 6 min read • Last month
SAP study finds AI agents shape Gen Z buying decisions
Customer Relationship Management

SAP study finds AI agents shape Gen Z buying decisions

Nearly half of Gen Z shoppers now use AI agents to help choose products, forcing brands to rethink how they reach buyers in peak trading periods.

By Sofiah Nichole Salivio • 3 min read • Last month
Candescent names Jason Edelboim as Chief Executive Officer
Software-as-a-Service

Candescent names Jason Edelboim as Chief Executive Officer

The banking software group is betting on AI-led growth as it seeks to expand its reach across more than 1,300 institutions.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Backbase buys Kasisto to bolster banking AI platform
Software-as-a-Service

Backbase buys Kasisto to bolster banking AI platform

Banks could gain a single AI system for customer requests, as Backbase folds Kasisto's tools into its software and boosts its US reach.

By Karen Joy Bacudo • 3 min read • Last month
NCC Group backs CREST AI Charter for cyber security
Data Protection

NCC Group backs CREST AI Charter for cyber security

Customers may see clearer safeguards as cyber security firms adopt AI, with NCC Group joining a charter setting standards for oversight and transparency.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Your marketing problem isn't data overload, it's inaction
Digital Transformation

Your marketing problem isn't data overload, it's inaction

Most marketers still miss growth because insights rarely turn into timely action, leaving customer decisions slow and fragmented.

By Bridget Perry • 6 min read • Last month

Stories from Other Regions

Customer data stories

DevOps breaches hit tech firms in trust chain attacks
Malware

DevOps breaches hit tech firms in trust chain attacks

Tech and software groups are most at risk as breaches, supplier access and stale credentials let attackers reach source code and customer data.

By Mark Tarre • 4 min read • Last month
Agoda launches public bug bounty with USD $6,000 reward
Data Protection

Agoda launches public bug bounty with USD $6,000 reward

Researchers can now earn up to USD $6,000 for exposing flaws in Agoda's core web services, APIs and mobile app via HackerOne.

By Sean Mitchell • 4 min read • Last month
Australian brands urged to rethink loyalty schemes
Customer Relationship Management

Australian brands urged to rethink loyalty schemes

Strained household budgets and rising use of AI search are forcing brands to offer clearer value if they want Australians to stay loyal.

By Karen Joy Bacudo • 4 min read • Last month
Meta invests USD $1 billion in CRED as Shah steps back
Data Protection

Meta invests USD $1 billion in CRED as Shah steps back

The Indian fintech group is poised to use fresh capital and a new interim chief executive officer as it prepares for a possible public listing.

By Karen Joy Bacudo • 4 min read • Last month
AI tools reshape US consumer loyalty, Amperity says
Data Protection

AI tools reshape US consumer loyalty, Amperity says

As AI recommendations shape shopping, 63% of US consumers say they would switch brands for a better offer, Amperity found.

By Sean Mitchell • 3 min read • Last month
Adobe signs five-year RACQ AI partnership with Deloitte
Software-as-a-Service

Adobe signs five-year RACQ AI partnership with Deloitte

RACQ's member services will be reshaped by Adobe's AI tools under a five-year deal that also gives Deloitte Digital implementation control.

By Sean Mitchell • 4 min read • Last month