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Hiscox finds UK small firms unclear on cyber cover
Ransomware

Hiscox finds UK small firms unclear on cyber cover

A survey of 1,000 owners suggests gaps in understanding may leave 754,000 UK small firms exposed to cyber and other claims.

By Karen Joy Bacudo • 4 min read • 3 days ago
Net-Defence joins Scottish Marketing Summit on cyber risk
Data Protection

Net-Defence joins Scottish Marketing Summit on cyber risk

Businesses are being urged to treat cyber security as a marketing and reputation issue, with digital channels now central to customer trust.

By Sofiah Nichole Salivio • 4 min read • Last week
Finance workers share sensitive data with AI tools
Risk & Compliance

Finance workers share sensitive data with AI tools

More than four in 10 finance and insurance staff using AI at work have shared sensitive data without their employer’s knowledge, a survey found.

By Karen Joy Bacudo • 4 min read • Last week

Global Stories

Customer data stories

Kudosity & Sublime X bring SMS into HubSpot workflows
Customer Relationship Management

Kudosity & Sublime X bring SMS into HubSpot workflows

Businesses using HubSpot can now trigger and log personalised SMS within existing workflows, reducing manual handling across sales, marketing and service teams.

By Mara Sugue • 4 min read • Today
We ran an all-employee AI Month and now everyone in our company is ready to build
Customer Relationship Management

We ran an all-employee AI Month and now everyone in our company is ready to build

The month-long programme drew sceptics in and surfaced more than 50 automation ideas, with staff building tools for daily work by the end.

By Rami Elbeltagi and Declan Burke • 5 min read • 2 days ago
Data Governance in Banking: A Framework for Better Data Quality
Encryption

Data Governance in Banking: A Framework for Better Data Quality

Poor data can undermine compliance, fraud detection and reporting, making strong governance essential for banks handling sensitive customer records.

By Bobby Joseph • 5 min read • 2 days ago
Loyalty Predictions 2027: Why Strategic Partnerships and AI Transparency Will Take Centre Stage
Digital Transformation

Loyalty Predictions 2027: Why Strategic Partnerships and AI Transparency Will Take Centre Stage

Brands will face pressure to make AI-driven loyalty decisions explainable as partnerships and connected platforms reshape customer experiences in 2027.

By Jonathan Reeve • 3 min read • 3 days ago
Why AI, Trusted Data and Human Judgement Will Define Customer Experience for the Year Ahead
Customer Experience

Why AI, Trusted Data and Human Judgement Will Define Customer Experience for the Year Ahead

Brands will need cleaner data and tighter AI governance to avoid tone-deaf offers and ensure customer decisions still reflect human judgement.

By Bel Lloyd • 5 min read • 3 days ago
Predictions: Why AI, Customer Context and Measurable Value Will Define Loyalty in 2027
Customer Relationship Management

Predictions: Why AI, Customer Context and Measurable Value Will Define Loyalty in 2027

Brands will face sharper pressure in 2027 to prove loyalty spend lifts customer value, as AI exposes gaps in customer data and service.

By Billy Loizou • 4 min read • 3 days ago
SugarAI launches AI tools to sharpen sales actions
Customer Relationship Management

SugarAI launches AI tools to sharpen sales actions

Sales teams in manufacturing and distribution will get clearer next-step prompts as SugarAI folds CRM and ERP data into its new tools.

By Joseph Gabriel Lagonsin • 3 min read • Last week
The Power of Partnerships and Interoperability in Loyalty
Customer Relationship Management

The Power of Partnerships and Interoperability in Loyalty

Businesses need more interoperable loyalty systems as customer data, marketing and offers increasingly span multiple teams and vendors.

By Aaron Crowe • 5 min read • Last week
Adobe puts CX Enterprise Coworker inside AI assistants
Software-as-a-Service

Adobe puts CX Enterprise Coworker inside AI assistants

Marketers can now manage campaigns and customer journeys inside ChatGPT, Claude, Gemini and Copilot as Adobe widens its AI reach.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Stellantis picks Amperity for unified customer data
Customer Relationship Management

Stellantis picks Amperity for unified customer data

The platform will help the carmaker link fragmented records across brands, dealers and service channels to target owners more accurately.

By Mara Sugue • 4 min read • Last week

Stories from Other Regions

Customer data stories

Data Governance in Banking: A Framework for Better Data Quality
Digital Transformation

Data Governance in Banking: A Framework for Better Data Quality

Poor-quality records can undermine compliance, slow onboarding and weaken fraud checks, making robust data governance essential for banks.

By Bobby Joseph • 5 min read • 3 days ago
Gong adds ex-Monday.com executives to senior leadership
Data Protection

Gong adds ex-Monday.com executives to senior leadership

The appointments deepen Gong's push into AI for sales teams, with security and governance becoming more central as it serves more than 5,000 customers.

By Joseph Gabriel Lagonsin • 3 min read • Last week
Former staff still access data after leaving, survey finds
Human Capital Management

Former staff still access data after leaving, survey finds

Lost access controls are leaving sensitive company systems open long after staff depart, with 64% of ex-employees still able to view data.

By Mara Sugue • 3 min read • Last week
Kablamo names Nat Abood head of product & AI strategy
Customer Relationship Management

Kablamo names Nat Abood head of product & AI strategy

The hire reflects growing demand for senior AI expertise as consultancies help businesses turn experimental tools into measurable operational gains.

By Joseph Gabriel Lagonsin • 3 min read • Last week