Customer data stories - Page 3

Ai cyberattack shadow figure robotscreens red alarm extortion

AI agents drive surge in cyber threats & extortion

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malware

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data protection

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ransomware

AI agents are fuelling a new wave of cyber risk, as criminals weaponise automation to speed up ransomware and sharpen extortion tactics.

Komerz buys Glassbox in deal valuing firm at USD $330m

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commerce systems

Komerz snaps up Glassbox in move valuing the group at USD $330m, bolstering its Creative Commerce offer across global markets.

Legado nears 500,000 users as fintech digitises paperwork

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saas

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data protection

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document management

Edinburgh fintech Legado nears 500,000 users as financial firms pour into digital document controls under rising regulatory scrutiny.

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Banks lag ISO 20022 deadline as data issues persist

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digital transformation

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fintech

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cx

Nearly half of banks risk missing key ISO 20022 rules due November 2026, despite heavy spend and persistent data and systems gaps.

Ai enterprise control room dashboards customer journey revenue scale

Auxia hits 100bn AI decisions as enterprises scale up

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saas

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devops

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data analytics

Auxia passes 100bn AI 'revenue decisions' as enterprises shift from genAI trials to agent-based systems that drive measurable top-line gains.

Podcast mic headphones data streams privacy fraud security

Melissa podcast probes data quality, risk & identity

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data analytics

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digital transformation

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cx

Data specialist Melissa debuts a podcast probing how flawed customer and identity data fuels risk, fraud and compliance headaches.

Salesforce unveils Agentforce AI-powered contact centre

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crm

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data analytics

Salesforce debuts Agentforce Contact Centre, unifying AI agents, voice, digital channels and CRM data to simplify customer service operations.

Global office night cyber attack hacker shadows cracked cloud

Cyber attacks stay near record high as GenAI risks grow

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data protection

Global cyber attacks hover near record highs as unchecked workplace GenAI use exposes sensitive data in one in 31 corporate prompts.

Uk supermarket aisle online ads to instore purchases data flow

Epsilon links digital retail media to UK in-store sales

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martech

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cdp

Epsilon launches UK tool linking digital retail media to in-store sales, promising a single view of online and offline campaign impact.

Global ecommerce puzzle integration shopping email world map art

Shopify, Klaviyo deepen tie-up for global eCommerce

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crm

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digital transformation

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cx

Shopify and Klaviyo deepen their partnership with a new integration to power more localised, cross-border eCommerce for global brands.

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Teradata adds agentic, multimodal tools to vector store

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hybrid cloud

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martech

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physical security

Teradata boosts Enterprise Vector Store with agentic, multimodal tools to unify unstructured data for governed, large-scale AI workloads.

Corporate worker inbox overwhelmed by similar suspicious emails

Dell email mixes payment-style header with promos

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malware

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network infrastructure

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cx

Dell draws scrutiny after a promo email mimics a payment remittance notice, blurring lines between marketing, transactions and phishing risks.

Ai assistant helping uk online shopper with secure mobile shopping

UK shoppers warm to AI agents but trust concerns grow

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data protection

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cx

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martech

UK shoppers are embracing AI shopping agents for better deals and ease, but rising data privacy fears risk slowing wider adoption.

Trust, transformation and the women leading modern client partnerships

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crm

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digital transformation

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cx

Women in client leadership are quietly transforming creative-tech partnerships, aligning innovation with trust, governance and measurable growth.

AI at Goddiva, a woman's perspective

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data analytics

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digital transformation

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cx

At Goddiva, women across design to leadership are steering AI to sharpen creativity, deepen customer insight and reshape fashion eCommerce.

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Tamr doubles SaaS revenue as AI drives data mastering

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uc

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data analytics

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digital transformation

Tamr's direct SaaS revenue surges 102% as enterprises embrace AI-driven data mastering to underpin production-ready AI deployments.

Why women entrepreneurs must own their digital identity

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blockchain

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martech

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partner programmes

Women founders risk empires built on rented platforms; owning domains turns digital identity into an asset they control and can scale.

The future of marketing is built on open data infrastructure

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data analytics

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cx

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martech

Marketing's future belongs to teams that master open, unified data infrastructure instead of guessing through disconnected systems.

Amperity hires Bridget Perry as Chief Marketing Officer

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data protection

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digital transformation

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cx

Amperity names seasoned SaaS marketer Bridget Perry as CMO to drive global growth and sharpen its AI-focused customer data platform.

Night sky europe leo satellites direct to device mobile grid

Satellite Connect Europe seals five MNO trial deals

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uc

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5g & beyond

Satellite Connect Europe signs five-operator pact to trial direct-to-device satellite mobile broadband across Europe from summer 2026.