Customer Expectations stories
![Story image](../../../../../uploads/story/2024/09/03/preview_Jason_Leonidas_-_Vice_President__Australia_and_ASEAN__New_Relic(2).webp)
Observability-driven digital customer experience is make or break for enterprise businesses
5 days ago
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data analytics
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iot
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apm
Modern enterprises must master observability to meet soaring digital demands in the APAC region, blending legacy systems with agile, predictive solutions.
![Story image](../../../../../uploads/story/2024/08/29/preview_aLk9qfsi.webp)
Enviz partners with Hall & Hart to bring VR to home design
Last week
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martech
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cdp
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ar, vr & metaverse
Enviz partners with Hall and Hart to transform home design with VR, offering clients an immersive experience that improves visualisation and decision-making.
![Story image](../../../../../uploads/story/2024/08/15/preview_techday_5a433a5adf82a02d086f.webp)
Adyen expands into India, sets up tech hub in Bengaluru
Last month
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risk & compliance
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payment technologies
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visa
Adyen enters the Indian market with RBI authorisation, launching local payment processing and a Bengaluru tech hub to support digital payment growth.
![Story image](../../../../../uploads/story/2024/08/14/preview_techday_dc14258cd08338b72701.webp)
Malaysia Aviation Group boosts Martech with Anchora and GrowthOps partnership
Last month
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cx
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martech
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cdp
Malaysia Aviation Group partners with GrowthOps Asia and Anchora to boost marketing through tech upgrades, aiming to personalise and enhance customer experiences.
![Story image](../../../../../uploads/story/2024/08/05/preview_techday_a0e0a561af284d4e56b5.webp)
Surge in AI adoption amongst sales challenges in Singapore
Last month
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cdp
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martech
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salesforce
Salesforce's latest report reveals rising challenges for sales teams, with 66% of professionals in Singapore finding it harder to meet customer expectations.
![Story image](../../../../../uploads/story/2024/08/01/preview_techday_f57764bf579c1408a37a.webp)
Global enterprises struggling with AI talent shortage
Thu, 1st Aug 2024
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data protection
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it training
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ai
More than a third of global enterprises are struggling to attract essential AI and data talent, jeopardising their AI ambitions, an IDC study reveals.
![Story image](../../../../../uploads/story/2024/07/22/preview_techday_23edc85a6d783ce5e9c4.webp)
A third of Brits face banking tech issues, many may switch
Tue, 23rd Jul 2024
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london
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banking
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customer satisfaction
A survey reveals a third of Brits faced tech glitches in banking last year, with 30% eyeing bank switches. Roq's Paul Darby stresses tech reliability.
![Story image](../../../../../uploads/story/2024/07/19/preview_techday_b5595dc1a536d1dcc54a.webp)
How payment service providers and merchants can enhance the eCommerce payment experience
Fri, 19th Jul 2024
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cx
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martech
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physical security
As eCommerce expands towards an estimated market value of USD $9.3 trillion by 2027, combining network tokenisation and Click to Pay can help merchants enhance security and convenience, reducing cart abandonment and boosting customer loyalty.
![Story image](../../../../../uploads/story/2024/06/27/preview_techday_a92a50b236ee097caf46.webp)
Barclays partners with Microsoft to enhance digital security
Thu, 27th Jun 2024
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uc
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data protection
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digital transformation
Barclays is teaming up with Microsoft to boost its security systems, leveraging AI to enhance detection and protection, securing trust in their digital framework.
![Story image](../../../../../uploads/story/2024/06/05/preview_img-85a2uxdz8hov9Wo222rbEGyX.webp)
Salesforce report reveals AI-driven shift in customer service
Wed, 5th Jun 2024
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cdp
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martech
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ai
Salesforce’s latest report reveals 80% of Singaporean service professionals now see customer service as a profit driver, anticipating higher budgets and headcount.
![Story image](../../../../../uploads/story/2024/05/17/preview_img-SDP9REM9sTJtH1T9MZD7RNQv.webp)
Pos Malaysia partners with Primary Guard for digital overhaul
Fri, 17th May 2024
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digital transformation
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mdm
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supply chain systems
Pos Malaysia partners with Primary Guard for a major digital transformation using JumpCloud solutions, aiming to enhance IT infrastructure and employee efficiency.
![Story image](../../../../../uploads/story/2024/05/16/preview_img-hrH8jq6To8FeaeQgUClCC4E9.webp)
Celonis launches Material Allocation app for inventory control
Thu, 16th May 2024
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supply chain systems
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inventory management systems
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web applications
Celonis launches Materials Allocation app to revolutionise inventory management, offering intelligent stock transfer suggestions and enhancing supply chain resilience.
![Story image](../../../../../uploads/story/2024/05/16/preview_img-tCjYEitFNvDqVQ3Lk4C44VXi.webp)
CCL achieves VMware Pinnacle tier partnership with Broadcom
Thu, 16th May 2024
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it automation
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casb
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it services
CCL, part of Spark Business Group, has reached VMware's highest Pinnacle Tier, acknowledging their decade of exceptional IT and hybrid cloud services.
![Story image](../../../../../uploads/story/2024/05/02/preview_img-uDu0TSrOY4gFh0wMVDXDEDtC.webp)
HubSpot launches transformative Commerce, Content & Service Hubs in the UK
Fri, 3rd May 2024
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cx
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martech
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cdp
HubSpot brings its transformative Commerce, Content and Service Hubs to the UK, helping businesses streamline operations and capitalise on artificial intelligence (AI) opportunities amid rapid innovation.
![Story image](../../../../../uploads/story/2024/05/01/preview_img-UmqcYrPkDGVXBtRFG8ytU21F.webp)
Australian SMEs risk efficiency due to slow tech adoption
Thu, 2nd May 2024
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ai
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telstra
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digital adoption
Australian SMEs risk falling behind in the ever-evolving tech landscape due to reluctance in adopting digital technologies.
![Story image](../../../../../uploads/story/2024/04/15/preview_img-ZAamyMj9hVwsP61GI6qNECuf.webp)
Exclusive: How Fluent Commerce is shaking up the OMS industry
Mon, 15th Apr 2024
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martech
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commerce systems
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ai
In an exclusive, Fluent Commerce's Chief Strategy Officer, Jamie Cairns, illuminates how the Australian firm is revolutionising how global businesses manage orders and inventory.
![Story image](../../../../../uploads/story/2024/03/04/preview_Meredith_Palmer_2.webp)
IWD 2024: Sharing and connections: The true foundation of the security industry
Thu, 7th Mar 2024
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iwd
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security industry
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women in technology
Open dialogue and partnerships, critical for innovation, redefine the security industry’s foundation, as trust and shared knowledge pave the way for progress.
![Story image](../../../../../uploads/story/2024/02/27/preview_img-GCErN48WWShMmR3U1F4MUnqt.webp)
Jet Technologies announces new distribution centre in Brisbane
Tue, 27th Feb 2024
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supply chain systems
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investment
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nz
Sydney's Jet Technologies has opened a distribution centre in Brisbane, marking its expansion in Australia and New Zealand, driven by increasing demand for their print, packaging and industrial solutions.
![Story image](../../../../../uploads/story/2024/02/12/preview_img-lrw53Qg3SbhNgUxBhBuTH6zb.webp)
Tech Mahindra launches Swiss digital MVNE platform 'Sunrise'
Tue, 13th Feb 2024
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data protection
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digital transformation
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data privacy
Tech Mahindra rolls out Sunrise, a digital MVNE platform for Switzerland's largest privately-owned operator, reducing telco onboarding time by 70% via digitalisation.
![Story image](../../../../../uploads/story/2024/02/09/preview_img-spBKsiYPV8BouscoxMivz1JJ.webp)
Utilising AI voice technology to exceed Australian customer demands
Fri, 9th Feb 2024
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data analytics
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cx
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martech
Australian businesses employ AI voice technology to surpass customer expectations, transforming calls into actionable insights and personalising services.