Customer Expectations stories
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A third of Brits face banking tech issues, many may switch
4 days ago
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london
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banking
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customer satisfaction
A survey reveals a third of Brits faced tech glitches in banking last year, with 30% eyeing bank switches. Roq's Paul Darby stresses tech reliability.
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How payment service providers and merchants can enhance the eCommerce payment experience
Last week
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cx
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martech
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physical security
As eCommerce expands towards an estimated market value of USD $9.3 trillion by 2027, combining network tokenisation and Click to Pay can help merchants enhance security and convenience, reducing cart abandonment and boosting customer loyalty.
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Barclays partners with Microsoft to enhance digital security
Last month
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uc
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data protection
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digital transformation
Barclays is teaming up with Microsoft to boost its security systems, leveraging AI to enhance detection and protection, securing trust in their digital framework.
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Salesforce report reveals AI-driven shift in customer service
Last month
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cdp
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martech
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ai
Salesforce’s latest report reveals 80% of Singaporean service professionals now see customer service as a profit driver, anticipating higher budgets and headcount.
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Pos Malaysia partners with Primary Guard for digital overhaul
Fri, 17th May 2024
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digital transformation
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mdm
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supply chain systems
Pos Malaysia partners with Primary Guard for a major digital transformation using JumpCloud solutions, aiming to enhance IT infrastructure and employee efficiency.
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Celonis launches Material Allocation app for inventory control
Thu, 16th May 2024
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supply chain systems
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inventory management systems
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web applications
Celonis launches Materials Allocation app to revolutionise inventory management, offering intelligent stock transfer suggestions and enhancing supply chain resilience.
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CCL achieves VMware Pinnacle tier partnership with Broadcom
Thu, 16th May 2024
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it automation
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casb
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it services
CCL, part of Spark Business Group, has reached VMware's highest Pinnacle Tier, acknowledging their decade of exceptional IT and hybrid cloud services.
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HubSpot launches transformative Commerce, Content & Service Hubs in the UK
Fri, 3rd May 2024
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cx
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martech
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cdp
HubSpot brings its transformative Commerce, Content and Service Hubs to the UK, helping businesses streamline operations and capitalise on artificial intelligence (AI) opportunities amid rapid innovation.
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Australian SMEs risk efficiency due to slow tech adoption
Thu, 2nd May 2024
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ai
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telstra
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digital adoption
Australian SMEs risk falling behind in the ever-evolving tech landscape due to reluctance in adopting digital technologies.
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Exclusive: How Fluent Commerce is shaking up the OMS industry
Mon, 15th Apr 2024
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martech
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commerce systems
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ai
In an exclusive, Fluent Commerce's Chief Strategy Officer, Jamie Cairns, illuminates how the Australian firm is revolutionising how global businesses manage orders and inventory.
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IWD 2024: Sharing and connections: The true foundation of the security industry
Thu, 7th Mar 2024
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iwd
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security industry
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women in technology
Open dialogue and partnerships, critical for innovation, redefine the security industry’s foundation, as trust and shared knowledge pave the way for progress.
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Jet Technologies announces new distribution centre in Brisbane
Tue, 27th Feb 2024
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supply chain systems
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investment
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nz
Sydney's Jet Technologies has opened a distribution centre in Brisbane, marking its expansion in Australia and New Zealand, driven by increasing demand for their print, packaging and industrial solutions.
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Tech Mahindra launches Swiss digital MVNE platform 'Sunrise'
Tue, 13th Feb 2024
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data protection
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digital transformation
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data privacy
Tech Mahindra rolls out Sunrise, a digital MVNE platform for Switzerland's largest privately-owned operator, reducing telco onboarding time by 70% via digitalisation.
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Utilising AI voice technology to exceed Australian customer demands
Fri, 9th Feb 2024
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data analytics
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cx
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martech
Australian businesses employ AI voice technology to surpass customer expectations, transforming calls into actionable insights and personalising services.
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Generative AI & other disruptive tech: Quanton's solution for NZ businesses
Mon, 22nd Jan 2024
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apm
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devops
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ai
Quanton founder, Garry Green, identifies disruptive tech such as generative AI and automated machine learning as the key to New Zealand's economic challenges.
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Document automation strategies for Asia Pacific financial services in 2024
Wed, 17th Jan 2024
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document management
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ecm
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fintechs
In 2024, Asia Pacific financial firms are leaning into document automation strategies to enhance productivity, in a climate of rapid change boosted by pandemic, inflation, and employee disengagement.
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Compuware celebrates two decades of powering the tech industry
Wed, 17th Jan 2024
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ai
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compuware
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eco-friendly
Celebrating its 20th year, Compuware highlights its crucial role in the AI sector and its ongoing commitment to innovation and efficiency.
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Half of global businesses use machine learning but lack specialist teams
Fri, 5th Jan 2024
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data science
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ai
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r&d
Despite 50% of firms worldwide using machine learning, half of chief technology officers don't have a single professional in that role, signaling a gap in specialisation needs.
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Celonis forecasts transformative impact of Process Mining in 2024
Thu, 21st Dec 2023
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predictions
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workforce management
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capital
Celonis leaders predict pivotal role of Process Mining technology in transforming businesses for increased efficiency by 2024.
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SRJ Technologies Group forms key partnership with Air Control Entech
Mon, 18th Dec 2023
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customer service
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safety
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digitisation
SRJ Technologies partners with robotic inspections firm Air Control Entech to deliver novel digital solutions to energy sector.