Customer service stories - Page 36

Dion Williams joins us today to discuss how Servicely can help businesses achieve more productive and efficient practices through AI.

Sepura hires Rob Merrick as Broadband Products business development manager to grow their presence in the evolving LTE market space.

Rick Sporrer appointed as President of Danfoss North America, replacing John Galyen who is retiring after 15 years.

Danfoss North America's president, John Galyen, has retired and will be replaced by America sales VP, Rick Sporrer from 1 July.

Esker has been named a Challenger in the 2022 Gartner Magic Quadrant for Integrated Invoice-to-Cash Applications.

A new study has found that 70% of Australian sales and marketing leaders report increased customer turnover, up from 52% in a survey conducted last year.

No matter where businesses are in their digital transformation, sooner or later, implementing automation processes will become a daily activity.

Soul Machines signs five-year deal with Microsoft, using Azure technology to create personalised AI experiences. Opportunities for growth in service AI.

Despite calls for better data privacy amongst businesses and their customers, it doesn't mean that the data sharing game is over.

Most Australian organisations fail to meet consumer expectations around login technology, according to Auth0's international research.

AI-driven digital employees are revolutionising customer engagement as companies adapt to post-pandemic demands, cutting costs and boosting satisfaction.

A global Pegasystems survey reveals 34% of customer service reps feel hampered by outdated software, highlighting a need for better tech solutions.

A new Pegasystems survey shows Customer service representatives want to help but are frustrated with inadequate and outdated software.

Robotic Process Automation (RPA) is revolutionising the public sector, streamlining services and reducing costs while improving efficiency and service quality.

Jade Software and Ambit partner to deliver advanced AI chatbots, aiming to revolutionise customer service through natural and realistic digital experiences.

Taking a look at how speech analytics technologies can be used in the contact centre to improve customer service and B2C interactions.

Sarah combines artificial and emotional intelligence for a new experience which redefines the link between man and machine.

AI technologies are becoming increasingly sophisticated, and can add immense value to organisations — but they are by no means foolproof.

Pega clients can now embed the Amazon Connect experience directly into Pega Customer Service to provide agents with full customer context.

They have one goal: make it easy for brands to talk to customers and easy for users to get in touch with businesses.