Customer service stories - Page 37

Bad customer service may not just be poor training, but a deliberate shield for systemic business flaws, a troubling report suggests.

CEOs aim for better customer experience, but poor technology management continues to disappoint, says journalist.

Transaction Services Group (TSG) has acquired UK-based direct debit billing provider Harlands Group, expanding its international operations.

Sir Richard Branson, Virgin Group founder, to address attendees at Microsoft's Worldwide Partner Conference in July in Los Angeles.

Outsourcer base2 is helping customers with their ICT struggles through its managed service offerings. How did it all begin?.