Customer Support stories - Page 17

Brightcove partners with FrightPix to launch a free ad-supported streaming service focused on horror, thriller, and true crime content in the US.

Sendbird launches an AI chatbot for Shopify, powered by GPT-4o, enabling 4.6 million merchants to enhance customer interactions with no-code integration.

Unit4 launches Success4U to optimise ERPx deployment, promising reduced costs and improved user experience through its 'Land, Adopt, Expand' strategy.

Xero has revealed its AI-powered business companion, Just Ask Xero (JAX), to boost accuracy in accounting tasks, launching a beta in August.

SAP is set to acquire WalkMe for USD $1.5 billion in an all-cash deal, enhancing its business transformation toolkit and boosting AI capabilities.

Dell Technologies unveils the Dell AI Factory to accelerate AI adoption and innovation, offering an extensive AI portfolio and robust ecosystem partnership.

OliverIQ launches a SHaaS platform empowering CSPs such as telcos and ISPs to offer seamless smart home automation and 24/7 support under their own brands.

Global streaming tech firm, Brightcove, partners with Amazon to utilise the artificial intelligence (AI) assistant, Amazon Q, to enhance customer service and boost efficiency.

Ivanti CEO, Jeff Abbott, unveils revamp of the firm's security model aimed at setting an industry standard amid increasingly sophisticated cyber threats.

Supply chain tech company, FourKites, maximises its revenue process and boosts operational efficiency through the adoption of AI-powered Clari's revenue platform.

Twilio introduces Unified Profiles and Agent Copilot to its Flex platform, using Segment's customer data to provide personalised, data-informed customer experiences and bolster employee productivity.

Alianza, the cloud communications firm, chooses Infovista's Ativa platform to fuel its Voice Analytics Platform, enhancing CSPs understanding of voice traffic through real-time metrics and diagnostics.

A Hokodo study indicates payment terms are key in B2B eCommerce, with 83% of businesses willing to abandon a transaction without them.

Vectra has launched the industry's first global open MXDR service, aimed at bolstering defence against hybrid attacks and easing the pressure on SOC teams, struggling amid a surge in isolated tool alerts.

Claroty's 'Medigate' bags the Best in KLAS award for Healthcare IoT Security for a remarkable fourth year, enhancing cyber-resilience in healthcare units.

Neos Networks and Securus Communications have partnered to provide secure, reliable connectivity for McArthurGlen's nine UK outlet sites, notably bolstering network visibility and security.

Jenn McAuliffe joins SmartBear, a top software development tools provider, as Senior VP of Enterprise Sales, aiming to boost major B2B growth.

IFS bolsters commitment to Environmental, Social, Governance agenda with appointment of Sophie Graham as new global Chief Sustainability Officer.

Uncertainty clouds VMware's future following its £61bn acquisition by Broadcom, forcing many clients to contemplate alternate measures amidst concerns of staff layoffs and price hikes.

Leaseweb, a cloud services provider, rolls out its Multi-CDN technology in Asia Pacific, enhancing content delivery performance and slashing latency for sectors including Media, SaaS, Gaming and more.