Customer Support stories - Page 16

BlackLine has been honoured with the 2024 'Tech Cares' and 'Buyer's Choice' awards from TrustRadius, recognising its impact on digital finance transformation.

Freshworks has launched Freddy AI Agent, an innovative tool that autonomously resolves 45% of customer queries, promising quick, no-code deployment.

SER Group has been named a Leader in the IDC MarketScape for its innovative enterprise content services, praised for AI-driven capabilities and customer support.

Zendesk has unveiled a suite of AI-driven tools designed to improve omnichannel customer support, enhancing collaboration between human and AI agents.

Appdome has earned leader status in five new categories from G2, enhancing its reputation in mobile security and anti-fraud solutions.

SHOPLINE has launched its B2B Commerce Solution, aiming to transform the buying experience for brands with enhanced digital capabilities and customer support.

NinjaOne has unveiled free tools for managed service providers, including Warranty Tracking and Documentation, to empower them amid market challenges.

Salesforce unveils Industries AI to streamline business processes in healthcare, automotive, and finance sectors, offering customisable, secure AI solutions.

Loop has launched a customisable order tracking solution to enhance shopper engagement, aiming to transform post-purchase experiences for retailers.

LearnUpon launches LearnUpon Anywhere, allowing organisations to integrate training modules directly into their digital platforms for seamless customer education.

StorMagic appoints Susan Odle as Chief Growth Officer to spearhead enterprise sales amidst its SvHCI market launch. Odle to develop key strategies.

Life360 suffers major data breach exposing personal information of 442,519 users. API flaw also affects Tile, leading to sensitive data theft and extortion attempt.

Rimini Street's CTO Eric Helmer has discussed how AI is reshaping ERP systems, addressing high vendor fees, and enhancing customer support.

Retailers are gearing up for the new financial year with increased investments in cyber security, personalisation, and artificial intelligence to boost growth.

ServiceNow and Boomi ally to boost AI-driven customer experiences, following ServiceNow's impressive Q2 revenue of USD $2.63 billion and a 6.8% stock surge.

A recent survey by Azul reveals that 86% of Oracle Java users are migrating to alternatives due to cost concerns and a shift towards open-source solutions.

DeepL unveils an advanced language model for superior translations and editing, setting new industry standards and offering businesses unmatched efficiency.

Sophos names Teresa Anania as new Chief Customer Officer to advance customer and partner success initiatives, enhancing cybersecurity solutions and services.

Legacy systems are costing businesses nearly USD $3 million annually, reveals SnapLogic. The integration of GenAI promises to alleviate 25% of workloads.

Leaseweb has launched a cost-effective Public Cloud service that is 30% cheaper than competitors, offering flexible, transparent pricing and robust performance.