Digital age stories

South Africa's contact centres blend skilled agents and tech, helping UK firms enhance personalised, empathetic customer experiences amid rising digital demands.

Publicis Sapient appoints Gavin Seewooruttun as VP, Data and AI Lead in Melbourne, boosting its AI-driven digital transformation focus in Australia.

The TruthTell Hackathon, organised by the India Cellular & Electronics Association, has awarded INR 10 lakhs to five innovative teams tackling misinformation.

As AI technology surges in adoption, the demand for data storage capacity skyrockets, posing challenges in scaling data centres and ensuring sustainability.

The ICO has launched investigations into TikTok, Reddit, and Imgur over data privacy issues concerning teenage users, sparking fears of increased scrutiny.

Bluechip Infotech New Zealand celebrates 30 years in IT distribution, evolving from a small operation into a major industry player under Chris Fitzgerald's leadership.

Ministers in the UK are considering banning under-16s from social media as discussions grow on enhancing online safety for children.

Snowflake launches AI Data Cloud tailored for travel and hospitality, aiming to enhance operations and customer experiences through advanced data and AI integration.

As customers demand instant gratification, brands must future-proof loyalty programmes with real-time strategies, like Woolworths' 2022 pivot to immediacy.

Two Australian tech firms, Intelliworx and Crayon, advocate for #ITProDayStraya to celebrate tech professionals, addressing skill gaps and inspiring future talent.

As generative AI transforms industries, the focus shifts from fear of job loss to the need for workforce upskilling. Organisations must prepare staff to harness GenAI's potential.

As cybercriminals evolve, businesses must bolster their defences. This Cyber Security Awareness Month, discover four key tips to keep your business safe.

Heights Telecom and BeFibre partner to introduce Wi-Fi 6 routers for UK customers, targeting a shift to Wi-Fi 7 by mid-2025, enhancing broadband services.

The UK Government has designated data centres as Critical National Infrastructure, prompting industry experts to call for a comprehensive approach to cybersecurity.

New research from Tenable finds that just 3% of vulnerabilities pose significant cybersecurity risks, urging firms to sharpen focus on key threats.

Meta NZ ramps up efforts to safeguard online users, introducing advanced features to protect teens, enforce age verification, and blur sensitive content.

New research by Bionic reveals the average UK adult spends 76% of waking hours online, highlighting concerns of excessive screen time and health impacts.

Verbatim unveils a new logo at Computex, reflecting its modern identity. The rebranding coincides with the launch of innovative storage solutions and accessories.

As cloud expenses soar, a new esynergy report underscores the rising role of FinOps, with 74% of organisations striving to optimise costs.

Singapore's Aspire launches AI suite to boost financial analytics and automation for Asian businesses, aiming to enhance decision-making amid rising costs.