Digital Channels stories - Page 4
NICE unveils advanced WFM solutions for digital integration
Fri, 31st May 2024
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uc
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cx
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martech
NICE has launched new workforce management tools aimed at integrating digital front and back-office tasks, enhancing efficiencies and bottom-line results.
Chris Murphy joins G Squared to head new performance division
Thu, 23rd May 2024
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binge
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digital channels
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job moves
Chris Murphy, former GM of The Hallway, joins digital consultancy G Squared to lead a new performance creative division amid rising demand for effective digital campaigns.
Email spam hits new high, increasing nuisance communication by 31%
Mon, 29th Apr 2024
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email
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digitisation
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ico
Surge in spam and nuisance communications, particularly via email and digital platforms, revealed in latest Freedom of Information data from the ICO, raising concerns about consumer trust erosion.
Embracing new tools in CX to revolutionise the digital customer journey
Tue, 6th Feb 2024
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uc
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data analytics
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cx
Businesses are advised to combine journey mapping, EQ and AI to enhance their digital customer experience strategies.
Sportradar Introduces FanID for Revolutionary Fan Engagement in Sports
Wed, 17th Jan 2024
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sports
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monetisation
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data collection
Sportradar debuts FanID, an industry-first data clean room marketing solution, to enhance fan engagement amid phase-out of third-party cookies.
Storyblok survey reveals consumers' festive buying behaviour and trust issues
Wed, 29th Nov 2023
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ecm
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martech
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ai
Storyblok survey shares festive buying behaviours, revealing brand websites hold most trust, while AI and influencers fall out of favour.
Kyndryl teams up with Dynatrace to enhance business insights offering
Thu, 2nd Nov 2023
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cx
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martech
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partner programmes
Kyndryl forges global alliance with Dynatrace to amplify its business insights offering, enhancing customers' outcomes.
VIOOH and Yahoo collaborate on benefits of prDOOH in marketing campaigns
Mon, 16th Oct 2023
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martech
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case study
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sales
VIOOH and Yahoo Advertising partner to explore the role and benefits of prDOOH in enriching multi-channel marketing campaigns.
Video: 10 Minute IT Jams - An update from Appdome with Jan Sysmans
Mon, 16th Oct 2023
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endpoint protection
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devops
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apm
Jan Sysmans, who is the Mobile App Security Evangelist at Appdome, joins us today to tell us more about Appdome and the importance of mobile app security.
Kore.ai launches Voice Gateway on Genesys AppFoundry for enhanced CX
Thu, 12th Oct 2023
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cx
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martech
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hcm
Kore.ai's Voice Gateway for Genesys Cloud CX is now available on the Genesys AppFoundry, enhancing customer and employee experiences in contact centres.
Confluent announces expanded partnership with Google Cloud
Thu, 31st Aug 2023
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public cloud
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cx
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martech
The data streaming provider will help more companies build real-time applications faster at lower costs through a deeper partnership with Google Cloud.
Storyblok supports market-growth with UK and US entity
Mon, 28th Aug 2023
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ecm
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martech
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cms
Storyblok has announced that the US is its fastest-growing market worldwide as it prepares to launch a dedicated UK and US entity.
Verint introduces its enterprise experience management solution
Sat, 17th Jun 2023
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data analytics
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cx
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martech
Verint enterprise experience management consolidates customer listening posts and unifies unstructured data across the enterprise.
Quadient's AI-powered finance cloud solutions surge in demand
Fri, 16th Jun 2023
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edutech
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ai
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healthtech
There's been a surge in momentum for Quadient's finance tools, with new customers for these making up almost a third of the company's new software customers.
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Lendor appoints Jo Olivia Lee as chief operating officer
Fri, 1st Jul 2022
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clean technologies
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capital
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climate change
Jo Olivia Lee appointed as chief operating officer. She will oversee app development and operations for Singapore and Lendor Thailand.