Digital Engagement stories - Page 3
Freshworks appoints Srinivasan Raghavan as Chief Product Officer
Tue, 3rd Dec 2024
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saas
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cx
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martech
Freshworks has appointed Srinivasan Raghavan as Chief Product Officer to spearhead its product strategy, enhancing growth in AI and customer experience.
Brits prioritise practical gifts with Christmas spending
Sun, 24th Nov 2024
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e-commerce
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digital engagement
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christmas
A recent ShipStation survey reveals UK consumers are shifting towards practical gifts for Christmas, with younger generations prioritising immediate utility.
Cybercriminals exploit content platforms for phishing attacks
Wed, 18th Sep 2024
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edutech
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firewalls
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breach prevention
Cybercriminals exploit popular content platforms to launch sophisticated phishing attacks, targeting users in Singapore and the Asia-Pacific region.
UK SMBs suffer £93,000 losses annually from misinformation
Tue, 10th Sep 2024
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google
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digital engagement
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smb
Small and medium-sized UK businesses are losing around £93,000 annually due to misinformation, fake reviews, and inadequate search tools.
Consumer concern over posthumous digital identity theft grows
Thu, 29th Aug 2024
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physical security
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data privacy
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ai
A Kaspersky survey reveals 61% of consumers fear posthumous digital identity theft, highlighting ethical concerns and privacy issues in the digital age.
Deputy launches Shift Pulse+ to boost worker engagement & insight
Mon, 15th Jul 2024
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hcm
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digital engagement
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payroll systems
Deputy boosts HR suite with Shift Pulse+ upgrade, enhancing employee engagement and sentiment insights to tackle staffing and retention challenges.
Salesforce enhances Service Cloud for unified customer care
Fri, 24th May 2024
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martech
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personalisation
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cdp
Salesforce enhances Service Cloud with new features to unify data across digital channels, providing a seamless, personalised customer experience through their Einstein 1 Platform.
'Data Never Sleeps': Domo's annual report reveals escalating online activity
Wed, 20th Dec 2023
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uc
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digital entertainment
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ai
Domo's 11th 'Data Never Sleeps' report reveals skyrocketing dynamics of online interaction, driven by innovation in entertainment and commerce.
NICE acquires LiveVox, bolstering customer experience with AI integration
Thu, 5th Oct 2023
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cx
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martech
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ai
NICE is set to acquire LiveVox, enhancing its CX services with integrated AI and proactive outreach capabilities.
Adobe unveils world's first content supply chain solution
Thu, 23rd Mar 2023
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cx
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martech
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rpa
Connecting Adobe Experience Cloud with Adobe Creative Cloud, the end-to-end solution, empowers brands to plan, produce, and deliver more content in less time.
Digital experience can make or break brand relationships with customers
Fri, 23rd Jul 2021
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apps
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cisco
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digital engagement
Pandemic spikes digital service reliance; brands warned—flawless app experience now crucial for consumer loyalty.
Aussie software insights firm scores lucrative deal with Brazilian shopping centre group
Tue, 31st Jan 2017
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data analytics
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martech
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planning
Australian software insights company Skyfii has scored a five-year contract with a Brazilian shopping centre group.