Paula Milton explores how insurance is being reshaped by emerging technologies, with a particular focus on the ethical and commercial implications of AI. Her work looks beyond technical buzzwords to examine how tools like transparent algorithms and responsible automation can tangibly improve the way insurers serve their customers.

By following Paula’s stories, readers gain insight into how trust, regulation, and technology intersect in modern insurance. She highlights issues such as Consumer Duty, fairer claims handling, and the growing expectation that insurers prove they are acting in customers’ best interests. Her writing is valuable for anyone interested in how financial services can innovate while staying accountable and humane.