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Process automation Stories - Page 22

Global Stories

Process automation stories

Felix launches AI workflow platform with USD $1.7 million
Drones

Felix launches AI workflow platform with USD $1.7 million

The new platform targets regulated firms seeking auditable AI processes, after Felix raised USD $1.7 million to expand beyond legal work.

By Sofiah Nichole Salivio • 4 min read • Thu, 9th Apr 2026
DXC & Servicenow launch agentic AI internal testbed
Digital Transformation

DXC & Servicenow launch agentic AI internal testbed

The rollout will let DXC test agentic AI across its back office before packaging proven workflows for clients in multivendor environments.

By Sean Mitchell • 4 min read • Wed, 8th Apr 2026
Westcon Solutions becomes UiPath's distributor in Hong Kong
Digital Transformation

Westcon Solutions becomes UiPath's distributor in Hong Kong

Channel partners in Hong Kong and Macau gain a single route to UiPath products, plus services and sales support, under the new deal.

By Joseph Gabriel Lagonsin • 3 min read • Wed, 8th Apr 2026
CompTIA launches AI Agent Essentials course for workers
DevOps

CompTIA launches AI Agent Essentials course for workers

Workers using AI agents at work now have a vendor-neutral course to help them spot risks, manage oversight and distinguish them from chatbots.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 8th Apr 2026
Private equity-backed firms trail venture rivals on AI
Manufacturing

Private equity-backed firms trail venture rivals on AI

Private equity-backed businesses are adopting paid AI tools faster than the wider market, yet still lag venture-funded peers on full rollout.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 8th Apr 2026
Gainsight adds MCP support for AI retention workflows
Customer Relationship Management

Gainsight adds MCP support for AI retention workflows

The update could let customer success teams automate renewals and risk response with AI agents while keeping existing access controls intact.

By Sofiah Nichole Salivio • 4 min read • Wed, 8th Apr 2026
Softr launches AI no-code platform for business teams
Software-as-a-Service

Softr launches AI no-code platform for business teams

Non-technical teams can now build live business apps with data, permissions and security built in, Softr says.

By Joseph Gabriel Lagonsin • 4 min read • Tue, 7th Apr 2026
Infobip embeds AI across operations at DevDays 2026
Unified Communications

Infobip embeds AI across operations at DevDays 2026

AI is now being woven into product development and internal workflows as the cloud communications group marks 20 years in business.

By Sean Mitchell • 4 min read • Mon, 6th Apr 2026
AI agents shake up accounting firms' bookkeeping workflows
Data Protection

AI agents shake up accounting firms' bookkeeping workflows

Routine bookkeeping is becoming faster but riskier, as firms weigh oversight, data security and how many junior hours AI agents can replace.

By Karen Joy Bacudo • 5 min read • Mon, 6th Apr 2026
Lumenia's Birmingham ERP event draws record buyer interest
DevOps

Lumenia's Birmingham ERP event draws record buyer interest

More than 180 attendees underscored rising demand for side-by-side ERP comparisons as buyers weigh cloud migration, AI and change risk.

By Kaleah Salmon • 4 min read • Thu, 2nd Apr 2026
Keyloop buys Motortech.ai to boost Fusion AI tools
Digital Transformation

Keyloop buys Motortech.ai to boost Fusion AI tools

Dealers could cut missed leads as an always-on chatbot from Motortech.ai is folded into Keyloop's Fusion retail platform.

By Catherine Knowles • 3 min read • Thu, 2nd Apr 2026
AI is now a capital allocation decision, and CFOs are setting the terms
Digital Transformation

AI is now a capital allocation decision, and CFOs are setting the terms

Many organisations in Australia and New Zealand are still waiting for AI to pay off, as 77% of CFOs report no meaningful return yet.

By Matt Lovell • 4 min read • Thu, 2nd Apr 2026
Vection buys DXLabs to expand Australia automation push
Digital Transformation

Vection buys DXLabs to expand Australia automation push

The deal is set to add immediate revenue and earnings, while keeping all DXLabs staff in place to support Vection’s Australian expansion.

By Sofiah Nichole Salivio • 3 min read • Thu, 2nd Apr 2026
Maisa named as one of Gartner's global Set Diamonds
Manufacturing

Maisa named as one of Gartner's global Set Diamonds

The recognition highlights growing demand for auditable AI, as regulated industries seek tools they can trust in live operations.

By Joseph Gabriel Lagonsin • 3 min read • Thu, 2nd Apr 2026
Kestra raises USD $25 million to expand workflow platform
Software-as-a-Service

Kestra raises USD $25 million to expand workflow platform

The cash will fund a new release, cloud rollout and expansion in North America and Europe as enterprise demand for orchestration grows.

By Karen Joy Bacudo • 3 min read • Thu, 2nd Apr 2026

Stories from Other Regions

Process automation stories

ServiceNow study flags empathy gap in customer service
Digital Transformation

ServiceNow study flags empathy gap in customer service

Only 10% of customers rate service as great, as fragmented systems and poor empathy are driving churn and frustration.

By Sofiah Nichole Salivio • 4 min read • Thu, 9th Apr 2026
US SMBs use AI mainly for data analysis, schedules
Data Analytics

US SMBs use AI mainly for data analysis, schedules

Smaller firms are using artificial intelligence to cut admin time, with data analysis and scheduling topping the list of practical tasks.

By Sofiah Nichole Salivio • 3 min read • Wed, 8th Apr 2026
Canals launches AI platform for wholesale distributors
Digital Transformation

Canals launches AI platform for wholesale distributors

The new system is aimed at cutting manual work for wholesalers by speeding invoice matching, order tracking and customer replies.

By Catherine Knowles • 4 min read • Thu, 2nd Apr 2026