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Service management Stories - Page 9

UK Stories

Service management stories

Leighton to manage eaga Trust's AWS cloud operations
Digital Transformation

Leighton to manage eaga Trust's AWS cloud operations

Leighton has secured a long-term deal to manage eaga Trust's AWS cloud, modernising its digital estate and boosting cost efficiency.

By Catherine Knowles • 3 min read • Thu, 12th Feb 2026

Global Stories

Service management stories

ManageEngine boosts Site24x7 with causal, agentic AI
Hybrid Cloud

ManageEngine boosts Site24x7 with causal, agentic AI

ManageEngine adds causal intelligence and AI agents to Site24x7, promising faster incident triage and automated remediation for hybrid IT ops.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 18th Feb 2026
Virtual IT Group names Maurice McCarthy as chief executive
Digital Transformation

Virtual IT Group names Maurice McCarthy as chief executive

Virtual IT Group appoints Maurice McCarthy as chief executive to drive ANZ expansion and embed AI across its managed IT and security services.

By Mark Tarre • 3 min read • Tue, 17th Feb 2026
UK IT departments most confident on AI future-readiness
Software-as-a-Service

UK IT departments most confident on AI future-readiness

UK IT teams are Europe's most confident on AI and cybersecurity, yet a survey shows many still lag in turning that optimism into maturity.

By Catherine Knowles • 4 min read • Sun, 15th Feb 2026
Data gaps stall AI scale-up despite strong AIOps gains
Unified Communications

Data gaps stall AI scale-up despite strong AIOps gains

Financial firms reap strong AIOps returns but poor data quality and fragmented tools are stalling the leap from pilots to scaled AI.

By Joseph Gabriel Lagonsin • 5 min read • Thu, 12th Feb 2026
PowerX unveils AI tool to automate tower maintenance
Digital Transformation

PowerX unveils AI tool to automate tower maintenance

PowerX launches AI Maintenance to automate tower upkeep, cutting manual scheduling and dispatch costs for telecoms site operators.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 12th Feb 2026
Oracle adds AI agents across CRM & supply chain apps
Customer Relationship Management

Oracle adds AI agents across CRM & supply chain apps

Oracle has embedded free prebuilt AI agents across its Fusion apps to automate CRM and supply chain tasks from campaign design to logistics.

By Joseph Gabriel Lagonsin • 5 min read • Wed, 11th Feb 2026
Expereo enhances expereoOne with digital case tool
Network Infrastructure

Expereo enhances expereoOne with digital case tool

Expereo adds shared Digital Case Management to expereoOne, giving enterprises a single, transparent case timeline across global networks.

By Sofiah Nichole Salivio • 3 min read • Wed, 11th Feb 2026
AI pushes dense, decentralised & sustainable data centres
Network Infrastructure

AI pushes dense, decentralised & sustainable data centres

AI-hungry workloads are forcing data centres to go high-density, pushing power, cooling and sustainability to the top of the IT agenda.

By Farokh Ghadially Vice President at Schneider Electric and Brendan Hogan Senior Manager at Dell Technologies • 5 min read • Tue, 10th Feb 2026
Hexnode embeds upgraded Genie AI to run UEM actions
Advanced Persistent Threat Protection

Hexnode embeds upgraded Genie AI to run UEM actions

Hexnode embeds its upgraded Genie AI into the UEM console, letting admins query inventory, execute device commands and automate fixes in chat.

By Shannon Williams • 4 min read • Tue, 10th Feb 2026
Governance gaps stall Microsoft automation at scale
Digital Transformation

Governance gaps stall Microsoft automation at scale

Governance gaps and tool sprawl are stalling Microsoft automation at scale, with most large IT teams lacking control, visibility and integration.

By Shannon Williams • 4 min read • Mon, 9th Feb 2026
Expereo & Cato unite to simplify global WAN security
Firewalls

Expereo & Cato unite to simplify global WAN security

Expereo and Cato Networks join forces to offer multinational firms unified managed connectivity and cloud security via a single provider.

By Sean Mitchell • 4 min read • Fri, 6th Feb 2026
Lexful launches AI-first IT documentation tool for MSPs
Digital Transformation

Lexful launches AI-first IT documentation tool for MSPs

Lexful unveils an AI-native IT documentation platform for MSPs, aiming to replace static records with automated, contextual knowledge.

By Sofiah Nichole Salivio • 4 min read • Fri, 6th Feb 2026
ScienceLogic unveils Skylar Advisor for AI-led IT ops
DevOps

ScienceLogic unveils Skylar Advisor for AI-led IT ops

ScienceLogic launches Skylar Advisor, an AI-native IT ops assistant that proactively surfaces guidance and prioritises actions in real time.

By Kaleah Salmon • 4 min read • Fri, 6th Feb 2026

Stories from Other Regions

Service management stories

eG Innovations appoints Jon Hatchuel to lead Australia
Virtualisation

eG Innovations appoints Jon Hatchuel to lead Australia

eG Innovations names Jon Hatchuel as its first Australia country manager, targeting growth in digital workspace monitoring and observability.

By Mark Tarre • 3 min read • Wed, 18th Feb 2026
Ramco unveils Chia, an AI agent for service workflows
Software-as-a-Service

Ramco unveils Chia, an AI agent for service workflows

Ramco launches Chia, a no-code conversational AI agent to orchestrate complex, multi-step service workflows across enterprise systems.

By Catherine Knowles • 4 min read • Tue, 17th Feb 2026
FourKites unveils Loft AI platform for enterprise workflows
Customer Relationship Management

FourKites unveils Loft AI platform for enterprise workflows

FourKites launches Loft AI platform and Sophie agent to turn natural-language instructions into automated workflows across enterprise apps.

By Joseph Gabriel Lagonsin • 5 min read • Thu, 12th Feb 2026