About Shannon
Shannon Williams
News Editor
Shannon is an experienced journalist and editor with a strong interest in technology and the digital world. Her career spans a wide range of sectors, including tech, politics, tourism, transport and climate change, where she brings a sharp editorial eye and an ability to translate complex issues into clear, engaging stories.
Stories by Shannon - Page 20
Five9 & Google Cloud launch unified AI contact centre CX
Thu, 15th Jan 2026
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uc
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data analytics
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digital transformation
Five9 and Google Cloud unveil a joint AI-powered CX platform, unifying contact centre workflows and customer data across all channels.
UK cyber plan tackles state threats & ransomware
Thu, 15th Jan 2026
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storage
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malware
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firewalls
UK launches cyber action plan as state-backed threats surge, forcing vital services to rethink defences and even return to tape backups.
UK CFOs put AI at heart of strategy & productivity push
Thu, 15th Jan 2026
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data analytics
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digital transformation
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data science
UK CFOs are ramping up AI investment and taking charge of digital strategy, betting on productivity gains if tools fit existing finance workflows.
Chargebacks surge threatens retailers' holiday profits
Thu, 15th Jan 2026
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data analytics
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fintech
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cx
Chargebacks surge after record online holiday sales, with USD $181 billion in returns putting retailers' first-quarter profits at risk.
Instagram denies breach after 17m user records leak
Thu, 15th Jan 2026
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data protection
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mfa
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phishing
Instagram denies a data breach after a dataset on 17m users appears on hacking forums, blaming old leak scraps and a fixed reset bug.
UK firms eye agentic AI to cut tax costs in 2026 squeeze
Wed, 14th Jan 2026
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digital transformation
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fintech
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it automation
UK businesses are set to roll out agentic AI across tax and finance in 2026 as cost pressures force a reset on processes and investment.
Channel partners shift to data-led growth strategies
Wed, 14th Jan 2026
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data analytics
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digital transformation
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cx
Channel partners in five markets plan to prioritise data-led products and consulting in 2026, edging out managed services and subscriptions.
Infobip named Frost CPaaS growth & innovation leader
Wed, 14th Jan 2026
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saas
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uc
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digital transformation
Infobip named a growth and innovation leader in Frost & Sullivan's latest CPaaS report, praised for cross-channel AI-driven communications.
Progress forecasts orchestration-led AI shift in 2026
Wed, 14th Jan 2026
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data protection
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hybrid cloud
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digital transformation
Progress predicts 2026 will mark a shift from AI pilots to orchestrated, governed platforms, widening the gap between leaders and laggards.
AI in 2026: fragile data, hybrid clouds & profit race
Wed, 14th Jan 2026
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saas
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data protection
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dr
AI in 2026 will be less about dazzling breakthroughs and more about fragile data, hybrid clouds and investor pressure for real profits.
Codific sets 2026 priorities for boards on cyber risk
Tue, 13th Jan 2026
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data protection
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ransomware
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cloud security
Codific urges boards to prioritise preemptive cyber defence, identity and supply-chain control as 2026 scrutiny and rules tighten.
C-suite leaders eye AI, cost cuts & flexible work by 2026
Tue, 13th Jan 2026
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digital transformation
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hcm
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ai
C-suite leaders plan to double down on AI, cost cuts and flexible work by 2026, despite tight budgets and rising tech and labour pressures.
Regulated sectors & legal teams tipped to lead AI 2026
Tue, 13th Jan 2026
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data protection
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digital transformation
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risk & compliance
Heavily regulated sectors and in-house legal teams are set to spearhead enterprise AI in 2026, turning compliance into a competitive edge.
AI agents to reshape retail, squeeze SaaS & ad spend
Tue, 13th Jan 2026
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cx
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martech
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partner programmes
AI agents will reshape how shoppers discover brands, forcing retailers to rethink visibility as SaaS vendors and ad budgets come under strain.
Informatica named Leader in Gartner data governance MQ
Tue, 13th Jan 2026
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data analytics
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digital transformation
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multi-cloud
Informatica named a Leader in Gartner's 2026 Magic Quadrant for data and analytics governance platforms, driven by its IDMC cloud platform.
UK unveils GBP £210m plan to bolster cyber defences
Tue, 13th Jan 2026
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ransomware
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digital transformation
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advanced persistent threat protection
UK vows Cyber Action Plan with GBP £210m for public-sector defences, as tech leaders warn success hinges on long-term reform and culture.
Brands shift to centralised platforms as channels grow
Sat, 10th Jan 2026
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digital transformation
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cx
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martech
Brands are ditching fragmented martech stacks for centralised platforms as AI, richer messaging and costs expose the limits of siloed channels.
AI coding tools face 2026 reset towards architecture
Sat, 10th Jan 2026
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devops
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digital transformation
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hyperscale
AI coding tools are set for a 2026 reset as enterprises pivot from 'vibe coding' experiments to architecture-first, governed co-developers.
Agentic AI poised to transform cyber defence & search
Sat, 10th Jan 2026
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digital transformation
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cx
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martech
Agentic AI is set to move from hype to frontline tool by 2026, autonomously steering cyber defence workflows and search-led marketing.
DTCC sets 2026 agenda on tokenisation, AI & T+1 shift
Sat, 10th Jan 2026
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data analytics
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digital transformation
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public cloud
DTCC maps an ambitious 2026 plan, deepening tokenisation and AI while overhauling risk, collateral and post-trade ahead of Europe's T+1 shift.