Dojo study says Bounce cuts payment times by 30 seconds

Dojo has published a case study on Bounce's use of its point-of-sale systems, saying the hospitality operator reduced transaction times by more than 30 seconds.

The study focuses on Bounce, an experiential hospitality business that had been using a payment setup that, it says, caused delays in day-to-day operations. After adopting Dojo Pocket alongside Dojo Go, staff could take orders and payments without moving between fixed tills and separate payment terminals.

The change was rolled out across three venues handling hundreds of daily transactions. Based on Dojo's figures, the shorter payment time amounts to hours of labour saved each day, which Bounce has redirected to guest service and other floor work.

Bounce also said it reduced time spent on receipt reconciliation by replacing manual processes with digital reporting. The business estimated this saved an average of 20 minutes a day, or more than 120 hours a year.

The case study also highlighted other operational changes, including a simplified PCI compliance process. Bounce said this replaced a task that had previously taken hours and could stretch to weeks when problems arose.

According to the case study, staff tip income also increased after the new setup was introduced. Bounce estimated that integrated tipping generated an extra £200 to £300 per venue each week for employees.

Joshua Chapman, a general manager at Bounce, described the effect on service at venue level.

"All of our team members have one, which is much better than having full card machines dotted around the venue. With Dojo, we're saving around 30 seconds on each payment," Chapman said.

Operational fit

Dojo's broader argument is that hospitality operators should assess payment systems against the needs of specific venues rather than treat point-of-sale technology as a standard back-office purchase. In high-footfall environments, layout, staff movement, and the separation of ordering from payment can all affect service speed.

Charlie Ashworth, head of research and insights at Dojo, said the choice of point-of-sale system should reflect how a business actually operates.

"Choosing the right POS system is about more than simply processing payments; it's about finding technology that fits the way your business operates. In hospitality, where every second counts, the right system can help teams work more efficiently, reduce unnecessary steps, and create a smoother experience for guests.

"For high-footfall venues, a POS that matches the pace and layout of the operation can help staff spend less time moving between systems and more time serving guests. Integrated ordering and payment solutions can speed up transactions, reduce errors, and keep service flowing, particularly during peak periods.

"Ultimately, the best POS system is one that supports your specific operation. By removing friction from everyday processes, it enables teams to deliver faster service, improve efficiency in everyday roles, and create the seamless guest experience that keeps customers coming back," Ashworth said.

The case study reflects a wider issue in hospitality, where operators continue to look for ways to save staff time without cutting service levels. Payment and till systems often sit at the centre of that effort because they affect not only checkout speed, but also reporting, reconciliation, compliance tasks, and gratuities.

For operators running multiple sites, even small reductions in time per transaction can add up to significant annual savings across busy venues. Bounce's example suggests the operational effect can extend beyond faster payments to fewer manual tasks and changes in how staff move through a site.