Smart CT expands stock with 10,000 spare parts buy

Smart CT has acquired 10,000 spare parts for its IT infrastructure support business, increasing its stock by almost a third, according to Chief Executive Officer Andy Morgan.

The Reading-based company said the parts had passed quality assurance checks and were being distributed across more than 50 stocking locations in Western Europe and the US. It now holds around 40,000 parts across warehouses in Europe as it expands support work for manufacturers and large organisations.

Smart CT provides deployment, maintenance, replacement and repair services for business-critical IT infrastructure. Its customers span datacentres, government, retail and financial services, with work delivered through a network of manufacturers, managed service providers, system integrators and IT outsourcers.

The larger inventory accompanies growth in its engineering operations. Morgan said the business now has 65 engineers positioned to respond to customer incidents within as little as four hours following a recent contract win.

For clients running networks, servers, storage systems and retail point-of-sale equipment, downtime can quickly disrupt operations. Smart CT said its stock-planning and field-service tools help determine where engineers and components should be placed.

"We saw the opportunities to add to our stock over the last 12 months and moved in to secure them," Morgan said.

"We have made several significant purchases and it means we now have around 40,000 essential items dispersed around more than 50 warehouses across Europe. This allows us to keep pace with our steady growth in new customers and provide even greater assurance to our customers across different technologies, including networking, servers and storage, and retail point-of-sale.

"A recent contract win means we also now have 65 engineers strategically placed ready to respond within as little as four hours. Because we understand our customers so well, we recognise how business-critical it is to get technology connected at rapid speeds, so all of this makes us even better prepared."

Contract growth

Smart CT said it ended 2025 with a run of contract wins that added tens of thousands of devices to its support base across retail, government, health and water customers. Three of those agreements cover more than 65,000 devices across the UK, Europe, South Africa, Australia and Asia.

One contract covers support for 50,000 end-user networking devices and switches used by 70 organisations, including government bodies, banks, airports, councils, fire and rescue services, and water and delivery companies. A second covers 12,000 devices for 279 health bodies and retail outlets in the UK, Italy, the Czech Republic and South Africa.

The third agreement covers 5,000 routers, switches and Wi-Fi access points for a global soft drink company at production sites in Europe, Indonesia and Australia. Across all three contracts, engineers are expected to attend callouts within four hours or by the next working day to replace or repair devices.

The Australia work marks a first for Smart CT and extends its geographic reach beyond its established European base.

"Having the right resource in the right place is one matter, having the digital tools to manage this is another - our platforms guide us on which exact location and when to have the smartest engineer or buy the appropriate spare parts to ensure our maintenance offering is robust and assured," Morgan said.

"The large enterprises we deal with need to feel confident that they are in safe hands."

Service model

Smart CT argues that spare parts availability and engineer coverage are central to meeting service-level agreements for customers with critical infrastructure. Morgan said the company has maintained a 99 per cent score against its SLAs, supported by the rapid dispatch of engineers to deploy, replace or repair equipment.

He also linked the repair model to component reuse, saying Smart CT aims to keep devices and parts out of landfill where possible. That approach reflects a wider shift among IT support providers and their customers towards extending equipment life rather than replacing assets outright.

Smart CT's client base spans sectors in which hardware failures can have immediate operational and financial consequences. In that context, holding more stock closer to end users can reduce delays caused by sourcing older or specialist parts after a fault occurs.

The latest purchase suggests the company expects demand for maintenance and replacement support to remain strong as organisations continue to run mixed estates of networking, server, storage and endpoint equipment across multiple regions.

"We've grown because we have a track record in delivering excellent customer service and reliability," Morgan said.

"We have a 99 per cent score in our SLAs because we can get engineers out quickly to deploy or replace devices and, where we can, we will repair devices, or reuse parts, to keep them out of landfill so we are truly a part of the circular economy."

"We've been chasing these deals for quite a while, particularly one of them, and the new business in Australia is a first for us so I'm delighted to get them all across the line," Morgan said.

"We were only able to manoeuvre into position to win both deals because of the strong and consistent support internally, so it has been a brilliant team effort," Morgan said.