CFOtech UK - Technology news for CFOs & financial decision-makers
United Kingdom

Customer data Stories - Page 20

UK Stories

Customer data stories

UK retailers struggle to deliver on digital personalisation promise
Digital Transformation

UK retailers struggle to deliver on digital personalisation promise

Most UK retailers, despite heavy AI investment, still deliver only basic personalisation, frustrating shoppers and hitting revenues, industry research finds.

By Catherine Knowles • 3 min read • Fri, 14th Nov 2025
AI shopping assistants set to become mainstream for UK consumers
Marketing Technologies

AI shopping assistants set to become mainstream for UK consumers

80% of UK shoppers now use AI for online shopping, with most expecting AI assistants to be mainstream by 2026, revolutionising retail experiences.

By Shannon Williams • 3 min read • Wed, 15th Oct 2025

Global Stories

Customer data stories

Amperity introduces Real-Time Profiles for instant personalisation
Customer Experience

Amperity introduces Real-Time Profiles for instant personalisation

Amperity launches Real-Time Profiles, combining live activity with historical data to enable instant, personalised customer experiences across marketing and service.

By Sean Mitchell • 3 min read • Tue, 4th Nov 2025
Data quality hinders AI adoption in finance despite pilot surge
Marketing Technologies

Data quality hinders AI adoption in finance despite pilot surge

Despite 99% of finance firms piloting AI, just 3% deploy it enterprise-wide, hindered by data quality issues and legacy system inconsistencies.

By Shannon Williams • 4 min read • Thu, 30th Oct 2025
Paytronix unveils AI tool to boost hospitality marketing campaigns
Customer Experience

Paytronix unveils AI tool to boost hospitality marketing campaigns

Paytronix launches Journey Builder, an AI tool that automates personalised marketing campaigns for restaurants and convenience stores in real time.

By Catherine Knowles • 4 min read • Thu, 30th Oct 2025
Talkdesk & Databricks join forces to unify customer data
Unified Communications

Talkdesk & Databricks join forces to unify customer data

Talkdesk expands its partnership with Databricks to unify customer data, enhancing AI-driven automation and personalised experiences on its CXA platform.

By Catherine Knowles • 3 min read • Mon, 27th Oct 2025
BlueVoyant's warning after Qantas and Mango cyber attacks
Marketing Technologies

BlueVoyant's warning after Qantas and Mango cyber attacks

BlueVoyant warns Australian firms after Qantas and Mango suffer breaches via third-party suppliers, highlighting risks in supply chain cyber security.

By Melania Watson • 4 min read • Fri, 24th Oct 2025
IAG partners with Adobe to personalise insurance customer journeys
Data Analytics

IAG partners with Adobe to personalise insurance customer journeys

Insurance Australia Group teams up with Adobe to use AI for personalised, seamless customer experiences across its retail insurance brands.

By Melania Watson • 3 min read • Thu, 23rd Oct 2025
Supply chain risks overwhelm cybersecurity leaders, report finds
Phishing

Supply chain risks overwhelm cybersecurity leaders, report finds

A report reveals 60% of UK and US cybersecurity leaders find third-party supply chain risks overwhelming amid rising breaches and operational impacts.

By Jed Nykolle Harme • 4 min read • Wed, 22nd Oct 2025
Twilio unveils new data features to boost enterprise engagement
Customer Experience

Twilio unveils new data features to boost enterprise engagement

Twilio launches new data features like Granular Observability and expanded APIs to help enterprises boost trusted customer engagement globally.

By Melvin Hipolito • 3 min read • Thu, 16th Oct 2025
Australian retail media first links in-store sales to digital ads
Data Analytics

Australian retail media first links in-store sales to digital ads

Vinarchy Wines, MixIn, Criteo and Amperity launch Australia's first retail media network linking in-store sales to digital ads for precise campaign measurement.

By Sean Mitchell • 3 min read • Wed, 15th Oct 2025

Stories from Other Regions

Customer data stories

Teachers Mutual Bank streamlines identity checks with Boomi upgrade
Digital Transformation

Teachers Mutual Bank streamlines identity checks with Boomi upgrade

Teachers Mutual Bank has sped up identity checks from three days to under a minute by upgrading to Boomi's real-time integration platform, enhancing member experience.

By Sean Mitchell • 3 min read • Fri, 14th Nov 2025
Snowflake Head of Canada Eng calls Intelligence AI 'game changer'
Data Analytics

Snowflake Head of Canada Eng calls Intelligence AI 'game changer'

Snowflake launches Intelligence AI platform, enabling over 12,000 firms to access enterprise data with natural language, boosting decision-making and insights.

By Jake MacAndrew • 3 min read • Wed, 5th Nov 2025
How to strengthen customer trust through secure cloud practices
Data Protection

How to strengthen customer trust through secure cloud practices

Australian government agencies must adopt robust cloud security practices to protect personal data, maintain public trust, and ensure resilient digital services.

By Tony Campbell • 4 min read • Fri, 31st Oct 2025
Email breaches cost Australian firms AUD $436,307 on average
Firewalls

Email breaches cost Australian firms AUD $436,307 on average

Australian firms face average costs of AUD $436,307 from email breaches, with slow responses increasing ransomware risks, says Barracuda report.

By Melvin Hipolito • 3 min read • Thu, 30th Oct 2025
Kmart found to have breached privacy with facial recognition use
Data Protection

Kmart found to have breached privacy with facial recognition use

Kmart breached Australian privacy laws by using facial recognition in 28 stores without proper consent, collecting biometric data to tackle refund fraud.

By Melania Watson • 6 min read • Tue, 21st Oct 2025
Zoho launches free agentic AI upgrades across core business apps
Document Management

Zoho launches free agentic AI upgrades across core business apps

Zoho launches free agentic AI features across its core business apps to ease AI adoption by automating tasks without added costs for users.

By Melvin Hipolito • 4 min read • Fri, 17th Oct 2025