CFOtech UK - Technology news for CFOs & financial decision-makers
United Kingdom

Customer data Stories - Page 21

UK Stories

Customer data stories

Stampede & Square launch PayOS to boost hospitality personalisation
Customer Experience

Stampede & Square launch PayOS to boost hospitality personalisation

Stampede has partnered with Square to launch PayOS, a unified hospitality platform integrating sales, payments, and guest data to boost customer engagement and revenue.

By Catherine Knowles • 4 min read • Thu, 2nd Oct 2025
UK retailers set for GBP £10bn boost with new data act changes
Data Protection

UK retailers set for GBP £10bn boost with new data act changes

The UK Data Act 2025 offers retailers clearer rules on data use, potentially boosting revenues by GBP £10 billion as marketing strategies evolve.

By Shannon Williams • 4 min read • Sun, 21st Sep 2025
Kering data breach exposes 7.4m luxury customers' details & spend
Data Protection

Kering data breach exposes 7.4m luxury customers' details & spend

Kering has revealed a data breach exposing details and spending info of 7.4 million customers of Gucci, Balenciaga, and Alexander McQueen.

By Shannon Williams • 4 min read • Wed, 17th Sep 2025
UK firms boost AI privacy but lack strong training & oversight
Data Protection

UK firms boost AI privacy but lack strong training & oversight

Most UK firms have improved AI privacy post-adoption, yet few offer thorough staff training or robust governance, says new Zoho research.

By Shannon Williams • 4 min read • Fri, 12th Sep 2025

Global Stories

Customer data stories

Teradata launches AI-driven customer intelligence package to boost CX
Data Analytics

Teradata launches AI-driven customer intelligence package to boost CX

Teradata launches Autonomous Customer Intelligence, an AI-driven package to transform customer data into real-time actions, boosting CX at enterprise scale.

By Melvin Hipolito • 4 min read • Wed, 8th Oct 2025
Teradata launches AI-driven customer intelligence for real-time CX
Data Analytics

Teradata launches AI-driven customer intelligence for real-time CX

Teradata launches Autonomous Customer Intelligence, an AI-driven software turning raw data into real-time customer actions to enhance experience and loyalty.

By Jed Nykolle Harme • 4 min read • Wed, 8th Oct 2025
Seattle Seahawks unite fan data with Amperity for better engagement
Customer Experience

Seattle Seahawks unite fan data with Amperity for better engagement

Seattle Seahawks partner with Amperity to unify fan data, enabling personalised engagement and improved experiences for supporters at Lumen Field and beyond.

By Melvin Hipolito • 3 min read • Fri, 19th Sep 2025
Granicus names Karthik Anbalagan to lead AI in public sector
Customer Relationship Management

Granicus names Karthik Anbalagan to lead AI in public sector

Granicus appoints Karthik Anbalagan as General Manager of Emerging Technologies to lead AI innovation for government public sector engagement and services.

By Jed Nykolle Harme • 4 min read • Thu, 18th Sep 2025
Granicus names Karthik Anbalagan to lead public sector AI push
Customer Relationship Management

Granicus names Karthik Anbalagan to lead public sector AI push

Granicus has named Karthik Anbalagan to lead its AI innovations, enhancing public sector digital services and citizen engagement across Australia and New Zealand.

By Melvin Hipolito • 3 min read • Fri, 12th Sep 2025
Smartsheet names Ravi Soin as chief information security officer
Data Protection

Smartsheet names Ravi Soin as chief information security officer

Smartsheet has appointed Ravi Soin as its Chief Information Security Officer to lead global cybersecurity and data privacy initiatives amid AI advancements.

By Melvin Hipolito • 3 min read • Thu, 11th Sep 2025
Telcos are sitting on gold. Now AI is unlocking the lode
Customer Relationship Management

Telcos are sitting on gold. Now AI is unlocking the lode

AI is revolutionising telcos, unlocking vast customer data to deliver personalised services, enhanced billing and seamless digital experiences like never before.

By Letchu Narayanan • 4 min read • Fri, 5th Sep 2025
Mortar Group appoints Paul Sigaloff as first Global Chief Customer Officer
Customer Relationship Management

Mortar Group appoints Paul Sigaloff as first Global Chief Customer Officer

Mortar Group has named Paul Sigaloff as its first global chief customer officer to drive international growth and enhance its customer-focused marketing platform.

By Melvin Hipolito • 3 min read • Wed, 3rd Sep 2025

Stories from Other Regions

Customer data stories

Cyber insurance among small businesses surges amid rising threats
Data Protection

Cyber insurance among small businesses surges amid rising threats

Cyber insurance among Australian small businesses has surged 50% amid rising cybercrime threats, with incidents costing an average of AUD $49,600 each.

By Catherine Knowles • 4 min read • Thu, 2nd Oct 2025
Australian firms boost data privacy investment amid AI adoption
Data Protection

Australian firms boost data privacy investment amid AI adoption

A new study reveals 82% of Australian firms are boosting data privacy investment as AI adoption rises, outpacing global and US averages amid regulatory pressure.

By Sean Mitchell • 4 min read • Tue, 30th Sep 2025
How AI can help you cut staff churn in the contact centre in 2026
Unified Communications

How AI can help you cut staff churn in the contact centre in 2026

AI can help slash contact centre staff turnover in 2026 by boosting agent engagement, cutting routine tasks, and enhancing job satisfaction with smart tools.

By Todd Gorsuch • 4 min read • Mon, 22nd Sep 2025
Conversion APIs: The 'missing link' to better travel and airline ad campaigns?
Marketing Technologies

Conversion APIs: The 'missing link' to better travel and airline ad campaigns?

Australia's travel industry eyes conversion APIs to boost ad targeting and campaign returns amid rising demand and privacy-driven tracking changes.

By Billy Loizou • 5 min read • Fri, 19th Sep 2025
AI-powered chat tools gain ground in Australian businesses
Digital Transformation

AI-powered chat tools gain ground in Australian businesses

Over a third of Australian businesses use AI chat tools for customer service, with another 39% planning adoption to boost satisfaction and accessibility.

By Melvin Hipolito • 3 min read • Mon, 1st Sep 2025