The Ultimate Guide to IT Automation
2025 edition
Overview
Many tasks associated with day-to-day IT service delivery are somewhat manual, repeatable and don’t require specific skills (such as provisioning or the early stages of incident management). These and other tasks can be automated, accelerating delivery and problem resolution, while reducing IT support staff workload and allowing a focus on higher-value tasks. IT Automation includes software, systems and tools, with configurable rules driving workflows and repeatable processes.
Analyst reports

IDC on Digital Transformation
Nintex launches Solution Studio to simplify business au...
Last week

IDC on SaaS
Nintex unveils Solution Studio to streamline business a...
Last week

Gartner on Storage
Nutanix & Pure Storage team up for flexible virtual wor...
This month

Forrester Wave on SaaS
Datadog named leader in The Forrester Wave AIOps report
Last month

Gartner Peer Insights on Digital Transformation
Susan Odle appointed CEO amidst StorMagic's growth surg...
Last month
Expert columns

By Chris Weber of HPE South Pacific
Right work, right place: cloud rebalancing holds potent...
2 days ago

By Richard Lundgren of Calabrio
The AI tipping point: How contact centres in ANZ are re...
3 days ago

By Morgan Johnston of Versent
Will AI disrupt traditional technology consulting model...
Last month

By Eric Helmer of Rimini Street
How IT leaders can fight back against vendor lock-in an...
Mon, 17th Mar 2025

By Bart Thomas of Customer Science Group
Three areas where Agentic AI excels at elevating your b...
Mon, 24th Feb 2025
Interviews

Discussing Data Protection
Exclusive: Dell’s Satish Iyer on AI innovation, startup...
3 days ago

Discussing Data Protection
Exclusive: How Dell’s infrastructure promises simplifie...
4 days ago

Discussing Software-as-a-Service
Synergy Flow Consult: Redefining iPaaS Services with Ex...
Mon, 17th Feb 2025

Discussing Storage
Exclusive: Pure Storage reveals new innovations during ...
Fri, 27th Sep 2024

Discussing Cloud Services
Exclusive: Genetec’s Leon Langlais on security and data...
Mon, 12th Aug 2024
More expert columns

By Amol Vedak of Percipere
Empowering automation: Unlocking the power of intellige...
Thu, 23rd Jan 2025

By Matthew Hardman of Hitachi Vantara
AI in 2025: Driving sustainability, security, and growt...
Wed, 15th Jan 2025

By Annexa
Before AI delivers results, CFOs need to rethink their ...
Wed, 4th Dec 2024

By Darren Cockerell of SS&C Blue Prism
Debunking the myth of robophobia – why intelligent auto...
Wed, 27th Nov 2024

By Michael McLaughlin of SS&C Blue Prism
The building blocks of Intelligent Automation
Tue, 22nd Oct 2024

By Darren Cockerell of SS&C Blue Prism
Customer experience: The heart of sustainable growth
Tue, 1st Oct 2024
Recent news

About Insurance
TXP acquires Metatech to boost Gen legacy IT modernisat...
Today

About Cloud Services
Rising costs & new rules drive cloud rebalancing for CI...
2 days ago

About Cloud Services
Alcatel-Lucent Enterprise & Movate partner for AI innov...
3 days ago

About Cloud Services
Centrel unveils plug-and-play tool to simplify IT docum...
Last week

About Collaboration
Ensono boosts IT efficiency with Red Hat Ansible automa...
Last week
More news

About Security intelligence
Red Hat adds AI tools to streamline Linux management & ...
Last week

About Virtualisation
Red Hat launches AI assistant to simplify hybrid cloud ...
Last week

About Cloud Services
TeamViewer One unifies IT management for hybrid work er...
Last week

About Cloud Services
NTT DATA unveils Smart AI Agent Ecosystem for business ...
This month

About Digital Transformation
Hyland names John Newton as Chief Innovation Strategist
This month
Even more news

About Software-as-a-Service
NICE & AWS join forces to deliver AI-powered customer s...
This month

About Small Business
Ignition launches AutoCollect to automate late invoice ...
This month

About Virtualisation
Extend unveils open-source AI toolkit for smarter finan...
This month

About Cloud Services
Broadcom forces VMware clients to roll back crucial upd...
This month

About IT services
TCS MasterCraft introduces GenAI for faster legacy IT m...
This month
Job moves

Move at VMware
Rimini Street names new COO to drive global growth stra...
Yesterday

Move at Microsoft
Barracuda names Michelle Hodges as head of global chann...
This month

Move at VMware
Okta names Mike Reddie to lead Australia & New Zealand ...
This month

Move at VMware
Barracuda appoints Dan McLean to drive ANZ channel grow...
This month

Move at VMware
Rimini Street appoints Joe Locandro as executive Vice P...
Last month
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