Salesforce stories - Page 3

Five9 and Salesforce have launched a new AI-enhanced integration aimed at revolutionising contact centres. The upgrade promises to boost agent efficiency and customer satisfaction.

Slack has unveiled lists, a new project and task management tool for its paid customers, aimed at centralising and streamlining team workflows.

Salesforce posted an 11% rise in Q1 FY25 revenue to USD $9.13 billion but missed analysts’ forecasts. Strong cash flow and margins highlight financial gains.

Salesforce’s latest report reveals 80% of Singaporean service professionals now see customer service as a profit driver, anticipating higher budgets and headcount.

Tel Aviv-based Adaptive Shield announces major expansion of its SSPM platform, tackling complex permissions and data sharing to enhance SaaS security postures.

Salesforce launches Data+AI Boost SME Program at Asia Tech x Singapore Summit to aid 5,000 SMEs in data utilisation for AI integration, partnering with IMDA.

Alibaba Cloud announced an ambitious expansion at its Global Summit in Paris, including new cloud regions in Mexico and Asia, and unveiled a generative AI platform.

Salesforce enhances Service Cloud with new features to unify data across digital channels, providing a seamless, personalised customer experience through their Einstein 1 Platform.

IBM and Salesforce expand their partnership to merge IBM's watsonx AI with Salesforce's Einstein 1, aiming to revolutionise AI and data integration for businesses.

Salesforce has unveiled new Einstein Copilot features aimed at marketers and merchants, enhancing AI-driven customer interaction and business efficiency.

Salesforce unveils new Commerce Cloud innovations to streamline B2B and B2C operations, promising seamless and personalised shopping experiences across all channels.

At IBM's annual THINK conference, major updates to the watsonx platform were announced, including new open-source AI models, tools, and data capabilities, set to redefine enterprise AI.

Keepit wins its third consecutive Customer Top Rated Award from TrustRadius for excellence in SaaS Backup, Data Loss Prevention, Disaster Recovery, and Enterprise Backup.

Salesforce has enlisted NTT DATA to streamline its applications, boosting their two-decade partnership and aiming to enhance managed services across multiple Salesforce platforms.

Loop expands its celebrated returns management software to support enterprise merchants on Salesforce Commerce Cloud, enhancing returns efficiency and customer satisfaction.

Salesforce has launched trusted AI and data solutions, including Einstein Copilot and Tableau Pulse, to bridge the AI trust gap in Singapore and ASEAN, where data integrity doubts hinder AI adoption.

Salesforce's new study reveals 'trust in data' as a significant barrier to AI adoption, with 48% of Singaporean workers facing difficulties engaging with AI.

RingCentral's AI-driven contact centre RingCX sees Australian launch, promising tailored solutions across all business sizes, with a focus on enhanced customer service via omnichannel and integrated capabilities.

Virtual Network Computing (VNC) was the most targeted remote desktop tool in the past year, clouds over a new Barracuda data report.

Hyland, global content solutions leader, introduces Hyland Experience Automate (Hx Automate), a pioneering service from its next-gen Hyland Experience (Hx) platform, aiming to revolutionise AI application in business management.