HSS ProService appoints Sam Davies as Supply Chain Director

HSS ProService Marketplace has appointed Sam Davies as Supply Chain Director. He joins from Amazon, where he spent a decade in delivery operations.

Davies will lead changes to the company's supplier network and digital customer systems as the building services marketplace pushes further into a data-led operating model.

His remit includes expanding the supplier base, raising standards across the network and connecting fragmented processes. He will also build systems designed to give suppliers a single view of contracts and performance.

Before joining HSS ProService Marketplace, Davies worked at Amazon during a period of major UK expansion in last-mile delivery, from a small number of sites to almost 100. During that time, he moved from managing delivery stations to introducing technology and products, before going on to lead the Midlands parcel delivery region.

That experience is expected to shape HSS ProService Marketplace's approach to supplier management and customer service in the hire market. The business is seeking to move from a largely reactive model to one built more heavily around dashboards, metrics and structured performance oversight.

Supplier focus

A central part of the plan is to bring in more suppliers while giving them digital tools to manage contracts, identify growth opportunities and access operational data. HSS ProService Marketplace also wants to make it easier for suppliers to work across the platform by integrating systems behind the scenes.

This reflects broader changes in the equipment hire and building services sector, where operators face pressure to improve availability, pricing visibility and service consistency while managing complex supplier relationships. Digital marketplaces have become an increasingly important route for customers seeking equipment and related services without having to deal separately with multiple providers.

HSS ProService Marketplace describes itself as Europe's largest building services marketplace and operates a nationwide supplier network. The business connects customers with equipment hire and related services through an asset-light model.

Operational shift

At Amazon, Davies worked on replacing manual workflows with integrated portals and dashboards, alongside data-led supplier performance management. HSS ProService Marketplace aims to apply similar disciplines to improve service reliability and oversight across its own network.

The appointment also forms part of a broader management and digital transformation programme. The business has been hiring leaders with technology and retail experience as it looks to modernise its operations in the UK building services and hire market.

For suppliers, the shift could bring more standardised reporting and clearer service-level benchmarks. For customers, the company is aiming to deliver a more consistent experience across product access, fulfilment and support.

Davies outlined his view of the opportunity in the sector in his first comments after taking the role.

"There is a huge opportunity to revolutionise this industry through innovating on behalf of suppliers and customers. We want to be the platform suppliers choose to grow with because it is easy to work with and helps them serve more customers even better. For customers, this means greater confidence, with reliable access to quality products, competitive pricing and consistently great service. By combining digital-enabled innovation with operational excellence, we are building a marketplace ecosystem where everyone benefits," said Sam Davies, Supply Chain Director at HSS ProService Marketplace.