Customer data Stories - Page 10

UK Stories

Customer data stories

Tenzo appoints Jane O'Riordan as Chair of the Board

With margins under pressure across hospitality, the data platform has added Jane O'Riordan to guide strategy as it targets UK and overseas growth.

By Sofiah Nichole Salivio • 4 min read • Wed, 8th Apr 2026

Unified Communications

Sprinklr adds AI copilots & controls in Spring '26 update

Enterprises using the platform will be able to test and monitor AI agents more closely as Sprinklr broadens automation across service, marketing and insights.

By Sean Mitchell • 4 min read • Wed, 8th Apr 2026

Software-as-a-Service

Stampede launches SNAPguard for hospitality guest Wi-Fi

Hospitality operators could see faster guest logins and better data capture, as the system links public Wi-Fi access with marketing tools.

By Kaleah Salmon • 3 min read • Thu, 2nd Apr 2026

Global Stories

Customer data stories

Storage

From DSPM to data protection: Closing the last mile on sensitive data in the era of AI

Visibility alone will not stop sensitive data leaking into AI tools, so security teams must turn DSPM findings into live controls and data lineage.

By Franklin Nguyen • 6 min read • Fri, 10th Apr 2026

Unified Communications

Minor Hotels unveils global AI platform with Google

The hotel group expects the new system to unify guest data and privacy controls across 640 properties, with full rollout due in 2026.

By Mark Tarre • 5 min read • Fri, 10th Apr 2026

Digital Transformation

5 eCommerce trends set to define 2026

AI shopping agents, stricter sustainability rules and tougher cross-border compliance are set to reshape online retail by 2026.

By Bobby Joseph • 7 min read • Fri, 10th Apr 2026

Customer Relationship Management

Accordion buys A5 to deepen Salesforce consultancy

The deal gives private equity clients wider Salesforce support across sales, pricing and revenue systems, plus delivery teams in three regions.

By Joseph Gabriel Lagonsin • 3 min read • Thu, 9th Apr 2026

Software-as-a-Service

Amperity expands Australian operations with AWS rollout

Australian retailers and other regulated firms can now keep customer data in-country as Amperity adds AWS hosting in Sydney and Melbourne.

By Joseph Gabriel Lagonsin • 3 min read • Wed, 8th Apr 2026

Data Protection

Commvault adds structured data controls for AI risk

Security teams will soon be able to track sensitive information in vector databases as Commvault extends AI risk controls beyond unstructured data.

By Sean Mitchell • 4 min read • Tue, 7th Apr 2026

Data Analytics

Paysecure and Yaspa partner to link open banking platforms

Merchants will gain a single connection to open banking payments and fraud checks as the two fintechs combine routing data and bank identity tools.

By Shannon Williams • 3 min read • Fri, 3rd Apr 2026

Data Protection

Agentic AI raises new cybersecurity and privacy risks

Organisations face fresh breach and privacy exposure as autonomous AI agents gain access to tools, data and records across their systems.

By Mark Tarre • 5 min read • Thu, 2nd Apr 2026

Customer Experience

Progress adds AI search & personalisation to Sitefinity

Customers can now get tailored content and AI search in Sitefinity, as Progress adds governed personalisation and conversational tools.

By Catherine Knowles • 3 min read • Wed, 1st Apr 2026

Digital Transformation

OutSystems launches agentic systems engineering for AI

Enterprise developers are under pressure to govern AI coding tools across legacy systems as OutSystems rolls out context-aware software engineering.

By Sean Mitchell • 4 min read • Wed, 1st Apr 2026

Digital Transformation

5 mobile-first strategies to ensure contact data quality

Poor mobile data quality can cost retailers deliveries, revenue and loyalty as shoppers switch devices and systems leave records incomplete.

By Greg Brown • 5 min read • Wed, 1st Apr 2026

Software-as-a-Service

SAP to acquire Reltio to boost enterprise data, AI ops

The deal will give SAP tools to clean up mixed enterprise data, helping customers feed more reliable records into AI agents and analytics.

By Mark Tarre • 4 min read • Tue, 31st Mar 2026

Data Protection

Xero signs Claude deal for small business finance tools

Small businesses could get real-time cash-flow and invoice insights as Xero embeds Claude into its accounting tools and planning workflows.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 27th Mar 2026

Digital Transformation

Custom Travel Solutions launches RouteStack for AI bookings

The move could let travellers book hotels inside chatbots without restarting searches, as AI assistants gain live inventory access and checkout links.

By Sofiah Nichole Salivio • 4 min read • Fri, 27th Mar 2026