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Customer data Stories - Page 11

UK Stories

Customer data stories

SAP finds UK brands overestimate customer experience
Customer Relationship Management

SAP finds UK brands overestimate customer experience

SAP warns UK brands drastically overrate their customer experience as consumers report disjointed, impersonal service despite AI investment.

By Sofiah Nichole Salivio • 4 min read • Wed, 25th Mar 2026
Open banking becomes core UK fintech infrastructure
Data Protection

Open banking becomes core UK fintech infrastructure

Open banking has swiftly evolved from a regulatory fix into core UK infrastructure, transforming payments, lending and everyday money management.

By Karen Joy Bacudo • 5 min read • Mon, 23rd Mar 2026
Manchester City names N-able as official cyber partner
Data Protection

Manchester City names N-able as official cyber partner

Manchester City appoints N-able as official cyber partner to safeguard its expanding digital operations and global fan data footprint.

By Joseph Gabriel Lagonsin • 3 min read • Fri, 20th Mar 2026

Global Stories

Customer data stories

Storeganise launches AI connector for self-storage data
Software-as-a-Service

Storeganise launches AI connector for self-storage data

Storeganise unveils an AI Connector linking self-storage systems to tools like ChatGPT, letting operators query live data in plain English.

By Joseph Gabriel Lagonsin • 3 min read • Tue, 24th Mar 2026
Points, personalisation and innovation: How industry leaders are redefining loyalty
Data Analytics

Points, personalisation and innovation: How industry leaders are redefining loyalty

AI is turning loyalty members into “segments of one”, as Asia Pacific leaders shift from flashy tech to invisible, always-relevant rewards.

By Eagle Eye • 4 min read • Tue, 24th Mar 2026
Broot.ai adds Vonage voice APIs for in-app CRM calling
Software-as-a-Service

Broot.ai adds Vonage voice APIs for in-app CRM calling

Broot.ai has embedded Vonage voice APIs into its CRM, enabling one-click in-app calling, local numbers and unified activity tracking for teams.

By Joseph Gabriel Lagonsin • 4 min read • Tue, 24th Mar 2026
Prophet bolsters Australian team with two key hires
Digital Transformation

Prophet bolsters Australian team with two key hires

Prophet hires Lia Carruthers and Becky McMillan in Australia as it scales from start-up to growth phase and boosts marketing and customer teams.

By Sean Mitchell • 4 min read • Mon, 23rd Mar 2026
Yaspa names Cameron Flood Head of Product for UK Europe
Fintech

Yaspa names Cameron Flood Head of Product for UK Europe

Yaspa hires former Shieldpay executive Cameron Flood as Head of Product for UK and Europe to drive expansion in payments and data services.

By Mark Tarre • 3 min read • Fri, 20th Mar 2026
BloodHound expands identity attack path mapping reach
Data Protection

BloodHound expands identity attack path mapping reach

SpecterOps broadens BloodHound Enterprise to map identity attack paths across Okta, GitHub and Jamf-managed Macs in hybrid environments.

By Catherine Knowles • 4 min read • Fri, 20th Mar 2026
Informatica deepens Microsoft Fabric tie-up in Switzerland
Data Protection

Informatica deepens Microsoft Fabric tie-up in Switzerland

Informatica adds Microsoft Fabric Open Mirroring support and opens a Swiss Azure delivery hub to boost governed data for AI and analytics.

By Sofiah Nichole Salivio • 4 min read • Fri, 20th Mar 2026

Stories from Other Regions

Customer data stories

Two-in-five Irish workers say AI is essential at work
Data Protection

Two-in-five Irish workers say AI is essential at work

Widespread use of AI in Irish offices is outpacing training and controls, with some staff handling contracts and confidential data unsafely.

By Sofiah Nichole Salivio • 4 min read • Thu, 26th Mar 2026
Marketing adds CAD $130.9bn to Canada's GDP, study finds
Data Protection

Marketing adds CAD $130.9bn to Canada's GDP, study finds

The sector supported nearly 861,500 jobs and generated CAD $47.8 billion in government revenues last year, the study said.

By Karen Joy Bacudo • 4 min read • Thu, 26th Mar 2026
Inlight launches martech practice with Anthony Fontana
DevOps

Inlight launches martech practice with Anthony Fontana

Inlight has launched a Martech, Data & Analytics practice led by former Wesfarmers OneDigital executive Anthony Fontana in a senior hire.

By Catherine Knowles • 4 min read • Wed, 25th Mar 2026
Salesforce adds AI agents to small business suites
Customer Relationship Management

Salesforce adds AI agents to small business suites

Salesforce bakes Agentforce AI agents into SME CRM suites, promising faster sales, service and marketing work from a single platform.

By Mark Tarre • 4 min read • Tue, 24th Mar 2026
Coralogix & Skyflow team up on secure observability
Data Protection

Coralogix & Skyflow team up on secure observability

Coralogix and Skyflow partner to tokenise sensitive log data, balancing observability, privacy and AI-ready telemetry for global firms.

By Sofiah Nichole Salivio • 4 min read • Tue, 24th Mar 2026
Why AI agentic commerce will rewrite retail loyalty
Digital Transformation

Why AI agentic commerce will rewrite retail loyalty

AI agents are quietly reshaping retail, and sluggish loyalty platforms risk losing transactions long before shoppers know they've gone.

By Aaron Crowe • 6 min read • Thu, 19th Mar 2026
Lendi plots AI-native future with MongoDB data revamp
Digital Transformation

Lendi plots AI-native future with MongoDB data revamp

Lendi Group taps MongoDB to rebuild data platform and go fully AI-native by 2026, targeting faster rollout of mortgage and property services.

By Catherine Knowles • 4 min read • Thu, 19th Mar 2026