Trust stories

By 2026, AI will transform customer service with firms mandated to disclose AI use, boost transparency, and balance trust and security in interactions.

Proofpoint has appointed Joyce Kim as Chief Marketing Officer to lead its marketing strategy amid rising AI adoption in cybersecurity and data protection.

Infobip forecasts that AI, ethical messaging, and new channels like RCS will transform UK customer experience by 2026, focusing on real-time personalisation and trust.

In 2026, transparency in AI is vital for subscription services to build trust, ensure fairness, and maintain customer loyalty amid rising ethical concerns.

A survey of 1,500+ professionals reveals trust, compliance, and identity assurance as crucial for mainstream adoption of Web3 wallets and digital asset services.

By 2026, AI will reshape enterprise strategy with agentic AI, embedded systems, and human-centric transformation driving competitive edge and innovation.

Technology is transforming Australia’s AUD $118 billion used-car market by introducing data-driven pricing and digital inspections to boost trust and transparency.

Nearly half of financial firms struggle to scale AI fully due to data silos and security concerns, despite widespread adoption and hybrid deployment strategies.

A global survey reveals shoppers increasingly expect early, personalised holiday deals and trust AI for recommendations, urging retailers to act faster and smarter.

Fintech firms rush to adopt AI, with 65% using it despite cybersecurity lapses, highlighting the urgent need for robust guardrails to build trust and ensure safety.

Forrester's Total Experience Score reveals most Singapore banks fail to deliver customer experiences matching their brand promises, with Citibank and DBS leading.

PayPal launches PayPal Open in Australia, a unified platform offering global payments, lending, and insights for businesses of all sizes.

Ricoh partners with expert Erica Dhawan to reveal study showing 85% in the US prefer genuine human service over automation in customer care.

Allianz Insurance Australia is advancing AI use cautiously, balancing innovation with regulation, data quality, and trust to reshape its claims processes.

Australian consumer loyalty relies heavily on trust and high-quality service, with 86% likely to abandon brands after poor customer support experiences.

IFS appoints Mihita Podobnik as Chief People Officer to lead global people strategy during its international expansion in Industrial AI.

Australian executives lead globally in trusting AI agents, with 88% confident in their use during crises and rapid adoption across business operations.

Australian small businesses lose over 22 hours weekly managing complex payment systems, risking cash flow, customer loss, and security concerns, says new report.

Kasia Hanson joins Alcatraz as VP of Strategic Partnerships to boost growth across critical sectors with her 20+ years experience in security and AI.

AI is easing administrative tasks in personal insurance advice, allowing advisers more time for human conversations during clients' toughest moments.