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Insurance Stories - Page 14

UK Stories

Insurance stories

Generative AI boosts customer service, says Capgemini study
Customer Experience

Generative AI boosts customer service, says Capgemini study

A new Capgemini study reveals customer satisfaction in the UK is low, with just 45% satisfied, despite the potential of generative AI to improve service quality.

By Catherine Knowles • 3 min read • Fri, 14th Mar 2025

Global Stories

Insurance stories

Asia-Pacific organisations honoured for digital transformation
Digital Transformation

Asia-Pacific organisations honoured for digital transformation

Smart Communications has honoured leading Asia-Pacific firms, including ING and Westpac, with 2025 SCALE Awards for digital transformation and customer engagement.

By Moritz Florian • 3 min read • Fri, 9th May 2025
Rubrik & Rackspace team up for rapid post-cyber attack recovery
Data Protection

Rubrik & Rackspace team up for rapid post-cyber attack recovery

Rubrik and Rackspace team up to launch a new managed recovery service, cutting cyber attack recovery from weeks to hours for key sectors like finance and healthcare.

By Melania Watson • 3 min read • Thu, 1st May 2025
FICO & dacadoo partner on life insurance risk assessment
Data Analytics

FICO & dacadoo partner on life insurance risk assessment

FICO and dacadoo partner to boost life insurance risk assessments using AI, aiming for personalised policies and faster underwriting for insurers globally.

By Sean Mitchell • 3 min read • Thu, 24th Apr 2025
Disprz hits revenue milestone, outlines plans for GenAI expansion
Software-as-a-Service

Disprz hits revenue milestone, outlines plans for GenAI expansion

Disprz has surpassed INR ₹100 crore in annual recurring revenue, leveraging GenAI and focusing on Asia-Pacific expansion to boost enterprise skilling.

By Catherine Knowles • 3 min read • Thu, 17th Apr 2025
Macquarie Cloud Services achieves Dell's Titanium status
EduTech

Macquarie Cloud Services achieves Dell's Titanium status

Macquarie Cloud Services has achieved Titanium status from Dell Technologies, highlighting its expertise and commitment to innovative cloud solutions.

By Sean Mitchell • 2 min read • Fri, 28th Mar 2025
AI challenges BFSI data infrastructure security & quality
Storage

AI challenges BFSI data infrastructure security & quality

The rapid rise of artificial intelligence is straining data infrastructures in the banking sector, revealing critical challenges in security and data quality.

By Sean Mitchell • 3 min read • Thu, 27th Mar 2025
Thales survey reveals declining trust in digital services
Data Protection

Thales survey reveals declining trust in digital services

Thales' 2025 Digital Trust Index reveals plummeting consumer trust in digital services, with 82% abandoning brands due to data privacy fears.

By Kaleah Salmon • 3 min read • Mon, 24th Mar 2025
Insurers focus on AI & growth amid sluggish progress
Customer Experience

Insurers focus on AI & growth amid sluggish progress

Research by Forrester reveals that insurers are focusing on driving growth and improving customer experience through AI investment and system modernisation by 2025.

By Catherine Knowles • 3 min read • Fri, 14th Mar 2025
Infosys highlights AI's growing impact on global industries
Unified Communications

Infosys highlights AI's growing impact on global industries

A new survey by Infosys Knowledge Institute reveals a significant shift towards scaled AI deployment across industries, driven by reduced costs and improved success rates.

By Sean Mitchell • 3 min read • Thu, 13th Mar 2025
WTW launches AI tool to enhance insurer performance
Data Analytics

WTW launches AI tool to enhance insurer performance

WTW has launched Radar Vision, an AI-driven monitoring tool for insurers, aimed at enhancing business performance and growth in the insurance sector.

By Kaleah Salmon • 2 min read • Tue, 11th Mar 2025

Stories from Other Regions

Insurance stories

Willis names Leah Mooney as Pacific consulting head for cyber risk
Physical Security

Willis names Leah Mooney as Pacific consulting head for cyber risk

Leah Mooney has been appointed Pacific Consulting Leader for Technology, Cyber and Privacy Risk at Willis, bringing over 20 years of expertise to the role.

By Melvin Hipolito • 2 min read • Mon, 19th May 2025
BMW dealers launch in-house novated leasing for Australians
Cartech

BMW dealers launch in-house novated leasing for Australians

Smart and BMW Financial Services now allow Australians to complete novated leasing for BMW and MINI cars directly at dealerships, simplifying the process.

By Kaleah Salmon • 2 min read • Fri, 16th May 2025
The ethics of AI in transportation: Who gets left behind?
Artificial Intelligence

The ethics of AI in transportation: Who gets left behind?

Startec Dynamics introduces Athena, an affordable AI system enhancing motorcycle safety for millions, challenging the notion that transport AI is a luxury only for the elite.

By Ivan Ting • 3 min read • Tue, 6th May 2025
Star Union starts international insurance at GIFT City
Insurance

Star Union starts international insurance at GIFT City

Star Union Dai-ichi Life Insurance has opened an IFSC Insurance Office at GIFT City, launching international insurance services for US dollar-denominated products.

By Kaleah Salmon • 2 min read • Tue, 15th Apr 2025
AI trust varies among New Zealand financial service users
Marketing Technologies

AI trust varies among New Zealand financial service users

A Salesforce report reveals New Zealand consumers show mixed trust in AI within financial services, highlighting a growing expectation for lower fees and faster transactions.

By Kaleah Salmon • 2 min read • Mon, 31st Mar 2025
NZ sees major drop in insured catastrophe losses in 2024
Clean technologies

NZ sees major drop in insured catastrophe losses in 2024

A report reveals New Zealand enjoyed a rare year of minimal natural disasters in 2024, with insured losses plummeting to nearly zero from AUD $3.6 billion in 2023.

By Melania Watson • 3 min read • Mon, 31st Mar 2025